new alienware 17 7 beeps black screen

please help, I just tried turning on my laptop and received 7 beeps black screen. its the brand new 2013 model with base config

 

That's not good. 7 beeps indicates a processor/CPU failure.

There's not much you can do except call Alienware and have them confirm the issue. They may end up sending a technician out to replace the CPU.

 

crap, just got the dam thing a few days ago to

 

That does suck... Well, crap happens. That's why Alienware offers the "best 1 year standard warranty" for their systems. It covers things like this.

Good luck.

 

do you think it could be ram? altho the dimms are located under the keyboard for my convenience

 

awesome service, there replacing the parts to get it working and also doing a system replacment for new one 5***** service

 

Nah, it's not the memory. 7 beeps signifies CPU failure. I believe memory is 4 beeps.

They're sending you a new computer?

 

yea, there sending the tech out to replace the motherboard, gpu,cpu and still processing the system exchange for an new 17 r5

at least I still have my trusty desktop with a new GTX 780 to playround with

 

Yeah I had a system failure within a week and they repaired it and sent a replacement unit just to satisfy me.

 

I'm glad this was done for you. Let us know how it ends

 

Just wanted to provide some extra info for you - 7 beeps is supposed to be a cpu failure however it is not always accurate. 7 Beeps actually means the motherboard cannot communicate with the cpu - this could be caused by the chipset or the power circuitry on the motherboard. Intel cpu's rarely fail so it is far more likely you have a motherboard problem or the cpu isnt seated properly.

These beep codes tend to not point to the right problem most of the time from experience! I've seen 8 beeps be caused by a graphics chip failure and screen power circuitry failure never a screen problem!

 

I already tried reseating the CPU and GPU and botting no screen still 7 beeps, I tried no GPU and unplugging the battery, held power button down for a minute same issue, for the life of me I cant figure out how to remove the dam CMOS BATTERY, anyone know how?

supposedly I called today and parts are in backorder !! today the tech says on monday the parts are being shipped out and tuesday ( mostly likely wednesday) the repair will happen . just my luck....

 

Just to add on to what this gentleman said. A loose ribbon cable somewhere in there could also cause the 7 beeps. I had this problem after I opened up mine for cleaning. Then it started beeping 7x and wouldn't boot. Luckily I saw the loose cable after I checked.

 

interesting, which cable was it that was loose for you?

 

Just a thought - did you try to remove and reseat the cpu?

 

He says clearly in the top of the pist he tried reseating gpu and cpu.

 

update:
it was an dead motherboard, booted right up after the tech installed it.