new laptop dead pixel

hi all just received the laptop and was installing stuff and ive noticed black pixel about 3/4 inch down from under web cam im currently trying to fix it with dead pixel fixer but whats dell stand can i get em to change it.
so sad

 

You have 21 days to return it, if you aren't satisfied I'd put in a ticket and if it is not resolved return it and repurchase another, good luck.

 

Try tapping it gently with a q-tip , otherwise known as "cotton bud on stick" , it`s worked for me a number of times.

 

If its edge to edge glass how is that suppose to fix it? Its not like a regular glossy or matte screen this is why i hate this edge to edge glass crap.

 

i have 1 on top right... its just ONE pixel man jesus lol.. ull probs get a replacement with more than one.. and u wont knotice it in games trust me =)

 

That would present a problem

 

Alienware has a policy for it,
a quite good one actually, compared to other suppliers

source

 

man what is up with all this defective laptops is it me or has nearly everybody on this page that been awaiting for the m17x in mail has recieved it defective either keyboard scratches dings not working dead pixels !!!!!!!!! where are they being build i bet prob hong kong dell paying workers a dollar a day or maybe thats too much what else would u expect from somebody that is building ur laptop for 1 dollar a day or less work! this is bull im about to cancel my order mass production alienware is failing we want the old alienware back

 

Im sorry to hear that. Unfortunately dead pixels (e.g. black pixels) are much harder to fix than stuck pixels (bright pixels). If I were you, I would call Dell customer support and tell them your issue. After all, its not just some cheap laptop, but an expensive Alienware. Tell them that you can accept a LCD replacement (even though its against their dead pixel warranty) or you will be returning the laptop for a refund.

Take note of the following:

Make sure you talk with customer service, technical support is unlikely to help you with the dead pixel. Also, make sure that if you are returning the item, that you DONT pay the restocking fee. They will try to put that onto you.

The old Alienware is not coming back. Face it, Dell needs to stay competetive. Its not really such a huge deal if you need to replace a LCD screen...

 

well i just phoned about mines, the policy isnt 'alienwares' dead pixel they use its dells apparently! -.- i argued and threaten to sue, so they said theywill send a tech round once they replace one of my cards and if its more than 3 pixels i can get a replacement -.-

 

i spoke to them ( i could swear and all but you get the picture) and the tec passed me to customer care who passed to tec each time requesting laptop number etc i went ballistic and they would get it sorted the next day but ive never herd of uk having dell eng on site, but im of to my daughters gymnastics comp on sunday so im travelling tomorrow i told him so i have to ring monday and they will send someone round to change the screen.... by the way i do not beleive them for one moment, im so disapointed its not even worth swearing, dell taking over a/w is bad in my opinion as this is the 3rd a/w laptop and its the only one ive had issues with.

on a side note rgb screen is good

 

you should be very happy right now. No other hardware company I know of would replace the LCD screen with only 1 dead(black) pixel. Usually you need to have at least 3...

Also, Next day service is part of the advanced warranty, so thats totally normal. I had a service engineer come to my place twice.

 

did u get accidental warranty like if screen breaks >.> Hint LOL smash that to pieces man and send it back haha i got mine on a dell credit so im honeslty going to smash this thing into 20 pieces if it comes defective and mail it straight to dell hq where micheal dell works lol NERD RAGE is real bro im not gonna get screwed over 3k

 

Well if they refuse to fix it then send it back and re-order.. I would.

 

Thats not a good idea sure you paid for "accidental" damage but it's ppl like you that make Warranty prices outrageous and warranty coverage crappy. Be civilized Dell has a great Warranty policy. Smashing it in 20 pieces is not going to be a good idea especially if you just got it. You can't get screwed cuz you paid for a warranty and Dell will be obligated to fix it.

 

well if they dont fix it its going to be a one way journey i think, and to those who say its only one dead pixel .....£2000 i paid for this after discount as well with this all singing rgb screen woooooohhooo.... with a dirty black spot ?. now this might be ok for £500 laptop not this much. alot of money to me that is.
if it aint right .... its wrong but ill see next week it might all be ok

 

I agree with you a hundred percent you pay good money for a laptop and it should come to you non-defective, But their warranty policy on a pixel is not the greatest you can always get a refund and re-order if what is supposed to happen next week falls apart.

 

Why do people say 21 days???

You have 30 days to return and Alienware system and 21 days for Dell systems.

Dead pixels are covered by the warranty so even down the road if you happened to have dead pixels they would come and change your screen.

 

nice i got both warrantys if anything i should be covered anyways also i think that the screen are samsung not dell.

 

They are samsung screens inferior to the LG RGBLED's but superior to all other screens... I love it

 

Yea i love alienware man this screen is killer i just got mine ship today im hyped ill be praying to baby jesus that nothing harms it on its journey home lol

 

How do you know they are inferior to the LG? Do you have reviews to prove this?

 

I disagree with that. The old Samsung LCDs were infamous for their light leakage and washed out look. The LG had better colors, but was dimmer and no light leakage. Now the new Samsung RGB LED screens have changed that. No light leakage and you have the bright screen with great color reproduction.