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    palm rest bulging out !

    Discussion in 'Alienware 17 and M17x' started by prabhu.camry, Mar 31, 2012.

  1. prabhu.camry

    prabhu.camry Newbie

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    I recently found out that the palm rest on the right side is slightly bulging out of its original place in the middle. It is fine on the left side. Is this a common thing ? If not do you guys have any suggestions ?

    Thank You !
     

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    prabhu.camry, Mar 31, 2012
    #1
  2. Joe85

    Joe85 Notebook Deity

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    Hi, how familiar are you with disassembling the laptop? You may find either a screw is missing or a loose one is impeding the rest and causing it to bulge.

    Theres a disasembly guide and video floating about. I'll see if i can find it and post it.

    A good disassembly video here:

    Alienware M17X R3 Swapping RAM - Easy guide on changing RAM on the M17X R3 - YouTube

    And the service manual here:
    http://support.euro.dell.com/support/edocs/systems/Alw_M17xR3/en/SM/index.htm

    Take your time and see how it goes.
     
    Joe85, Mar 31, 2012
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  3. prabhu.camry

    prabhu.camry Newbie

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    i have already disassembled it and checked it out. everything seems to be right in place :/

    I am adding photos of the disassembled palmrest. please tell me if anything looks out of place !
     

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    prabhu.camry, Mar 31, 2012
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  4. Joe85

    Joe85 Notebook Deity

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    How old is your laptop and was it like this from new?
     
    Joe85, Mar 31, 2012
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  5. aznpos531

    aznpos531 Notebook Evangelist

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    Nothing looks out of a place to me in your pictures. Assuming you've reassembled it correctly, perhaps your palm rest is warped.

    +1
    Was it like this when the laptop was shipped to you?
     
    aznpos531, Mar 31, 2012
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  6. Brabostaan

    Brabostaan Notebook Deity

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    Call Dell and let them send you a new palmrest.
     
    Brabostaan, Mar 31, 2012
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  7. prabhu.camry

    prabhu.camry Newbie

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    I'm not sure, but i guess it was like this when i got it. It is 2 months old !
     
    prabhu.camry, Apr 1, 2012
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  8. Joe85

    Joe85 Notebook Deity

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    Well thats easily sorted. Pick up the phone, call Dell and demand either a replacement part and a little compensation (doesnt hurt to ask) or a new Laptop. :D
     
    Joe85, Apr 1, 2012
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  9. electrik333

    electrik333 Newbie

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    Hi prabhu! Your picks are ok for me :)
    Other owners of M17X R3 have they the same troubles?
    Should ask the other owner of M17X R3
    If everyone have this, i like to say it's normal! Not?
     
    electrik333, Apr 1, 2012
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  10. prabhu.camry

    prabhu.camry Newbie

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    Thank you guys ! I bought my alienware in the US but i dont live there. I'll call them when i come back there !
     
    prabhu.camry, Apr 1, 2012
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  11. prabhu.camry

    prabhu.camry Newbie

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    I used some tape and thread to push it down and made it look as normal as possible ! thank you for your suggestions guys !
     

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    prabhu.camry, Apr 2, 2012
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  12. Joe85

    Joe85 Notebook Deity

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    looks better :D

    But you should still chase up a replacment part. For such an expensive rig, its unacceptable.

    Even if your outside the US, its not unreasonable that they redirect it to where ever you are in the world at there cost, since you spent a fair amount on a top of the range product.Ive got to be honest, i'd e livid. I'd have em hand deliver it to my door wrapped in a ribbon.
     
    Joe85, Apr 2, 2012
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  13. prabhu.camry

    prabhu.camry Newbie

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    thanks bro ! i called them to replace it and now it is as good as new :)
     
    prabhu.camry, Apr 12, 2012
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  14. Joe85

    Joe85 Notebook Deity

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    Awesome news man. Nice one.
     
    Joe85, Apr 12, 2012
    #14