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    ummmm installed 6970m but...

    Discussion in 'Alienware 17 and M17x' started by Ch0bo42, Jul 15, 2011.

  1. Ch0bo42

    Ch0bo42 Notebook Guru

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    now how do i use it? because I stilled the ati driver won't recognize, and even in display adapter all it shows is the intel graphics.... not even unknown driver is there-.-
     
    Ch0bo42, Jul 15, 2011
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  2. Ch0bo42

    Ch0bo42 Notebook Guru

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    i got it from dell.
     
    Ch0bo42, Jul 15, 2011
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  3. Rickards12

    Rickards12 Notebook Geek

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    I'm assuming you're on the m17x R3 - did you switch from your IGP to your ATI card using FN + F7?
     
    Rickards12, Jul 15, 2011
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  4. Ch0bo42

    Ch0bo42 Notebook Guru

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    well it doesn't even recognize and when i try to install driver this is what i get

    Existing packages
    ATI Catalyst Install Manager
    AMD APP SDK Runtime

    Other detected devices

    Error messages
     
    Ch0bo42, Jul 15, 2011
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  5. Ch0bo42

    Ch0bo42 Notebook Guru

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    Existing packages
    AMD APP SDK Runtime
    Packages for install
    ATI Catalyst Install Manager
    Final Status: Success
    Version of Item: 3.0.804.0
    Size: 20 Mbytes

    Other detected devices

    Error messages


    shouldn't it be at least showing unknown under display adapters? its not even doing that-.-
     
    Ch0bo42, Jul 15, 2011
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  6. Ch0bo42

    Ch0bo42 Notebook Guru

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    it says, discrete graphics = not found or disabled...
     
    Ch0bo42, Jul 15, 2011
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  7. inap

    inap .........................

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    ok do this, take out the battery, and also take out the cmos battery (coin looking thingy on the mobo) then press power button for 20 sec. then reboot see if the bios see the ati card. remember to reset your bios setting since they all revert back to stock settings.
     
    inap, Jul 15, 2011
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  8. Ch0bo42

    Ch0bo42 Notebook Guru

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    ok, so i did that, still doesn't recognize the ati video card, but it beeped like crazy, so i restarted one more, and it started up normal than here I am...
     
    Ch0bo42, Jul 15, 2011
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  9. Rickards12

    Rickards12 Notebook Geek

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    Could you do FN + F7 and tell us which GPU the computer wants to switch to? Also, can you right-click your desktop and select Graphic Properties and tells us what pops up?
     
    Rickards12, Jul 15, 2011
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  10. Ch0bo42

    Ch0bo42 Notebook Guru

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    fn 7 doesn't switch, i click yes and it does nothing and intel graphics media control panel pops up, I go to device manager and display and thats all there is intel 3000 chip family thing... and so I do hardware trouble shoot this is what i get

    Issues found
    Hardware changes might not have been detectedHardware changes might not have been detected Detected
    Scan for recent hardware changes Completed

    Collection information
    Windows Version: 6.1
    Architecture: amd64
    Time: Thursday, December 31, 2009 11:05:26 PM
     
    Ch0bo42, Jul 15, 2011
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  11. Rickards12

    Rickards12 Notebook Geek

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    You may want to run the diagnostics tool on your computer and call up Dell then. To run the diagnostics tool:

    1. Start up your computer. (Restart if you have to)
    2. At the Alien Head screen, press F12 to go into the Boot Options menu.
    3. Select Diagnostics

    This test can take up to an hour to run. It will run thorough tests for your entire machine and will produce a report on whatever is fine or wrong with your machine. If there is something wrong, it will indicate an error message with a code to give to Alienware tech support.
     
    Rickards12, Jul 15, 2011
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  12. inap

    inap .........................

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    just to make sure you have the non 3d model right????

    i had this problem when messin around with the 3d stuff and 460m. the power drain trick did it for me.
     
    inap, Jul 15, 2011
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  13. Ch0bo42

    Ch0bo42 Notebook Guru

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    I have the 60hz... if thats what you are asking.. I had nvidia 3d driver still installed could that do it for me? and i ran diagnostic nothing was wrong, I guess i just need to get my bios to recognize the discrete... and whats sandy bride? I see sandy bridge, and discrete= not available.
     
    Ch0bo42, Jul 15, 2011
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  14. inap

    inap .........................

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    sandy bridge is the cpu/igp.
    its not showing up in the bios so its not a driver issue.

    hmm strange. try reseating your new card, then do the power drain one more time.
     
    inap, Jul 15, 2011
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  15. Rickards12

    Rickards12 Notebook Geek

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    EDIT: Totally skipped the title. My bad.
     
    Rickards12, Jul 15, 2011
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  16. Ch0bo42

    Ch0bo42 Notebook Guru

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    what you mean, by power drain, remove battery, than open up bottom and remove that little car key battery thing? and when I do this, and start it back up, when it keeps beeping do I let it keep beeping? I been just pressing down power key when it beeps than turn it back on
     
    Ch0bo42, Jul 15, 2011
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  17. Ch0bo42

    Ch0bo42 Notebook Guru

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    I uninstalled it or at least I thought(nvidia 460m), my new one = 6970m ATI... its not recognizing!
     
    Ch0bo42, Jul 15, 2011
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  18. Rickards12

    Rickards12 Notebook Geek

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    Hm. Well, if you did install it correctly, and your BIOS isn't detecting it, then maybe you received a dud?
     
    Rickards12, Jul 15, 2011
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  19. Ch0bo42

    Ch0bo42 Notebook Guru

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    should I install 460m back to see if that is working?
     
    Ch0bo42, Jul 15, 2011
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  20. Rickards12

    Rickards12 Notebook Geek

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    Yeah, that's a good idea. If it works, I'd suggest trying the ATI again and see what happens.
     
    Rickards12, Jul 15, 2011
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  21. inap

    inap .........................

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    power drain is unpluggin your system.
    take out the battery and the coin battery
    then pressing and holing down the power button for 20 sec.
    then put everything back and restart.

    the card can possible be bad also.
     
    inap, Jul 15, 2011
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  22. Smooth_J

    Smooth_J Notebook Deity

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    NVM - just read your BIOS doesn't detect it.

    What BIOS version do you have? Do you have A04, or the soon to be A05?
     
    Smooth_J, Jul 15, 2011
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  23. Ch0bo42

    Ch0bo42 Notebook Guru

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    a04, and ya only solution = send it in, and I told them I want factory reset, so they will reset mine factory with respawn than i'll probably clean install of windows, than they will install 6970m for me. so no alienware for about 2 weeks :(
     
    Ch0bo42, Jul 15, 2011
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  24. juliant

    juliant Notebook Deity

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    No offence Ch0bo42, but though the guys tried their best to help you in fixing your new card issue, you are still a baby. If you had a friend knowledgeable in the field, he would have probably saved you the 2-3 weeks wait…
     
    juliant, Jul 15, 2011
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  25. Ch0bo42

    Ch0bo42 Notebook Guru

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    I know I appreciate all the help. It is my fault, I should of just sent it in or had a tech to come in, i even watch a 42 min video before installing and I had the video up while installing. majority = my fault
     
    Ch0bo42, Jul 16, 2011
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  26. shinob!

    shinob! Notebook Consultant

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    Maybe you should try reseating the card.It happened to me after i did repasting,system did not recognize any hardware & prcoceeded to install generic VGA drivers instead.I opened it up & reseat the card & everything was back to normal.
     
    shinob!, Jul 19, 2011
    #26