3DMark goes to black screen....

I am having a problem running both Future Mark apps, the 3DMark, and the 3DMark11 (full versions) on my AW18.. they go to a black screen and become non-responsive. Only way I regain control of the computer is by doing ctrl-alt-del and then alt-tab thru the options to get to my desktop, otherwise I have no control over the mouse. The task manager shows about an 18% cpu use on the 3DMark program, but that's about it.... all I get is the small dialogue window saying "Please Wait" and the spinning barber pole and nothing.. Once in a while, if I alt tab to the desktop after doing the ctrl-alt-del, the program begins to run normally.. This has been happening more and more now. I was running the stock Nvidia drivers originally and am now using the latest Nvidia Betas.. Problem occurred before and after the update.

I sent a trouble ticket into 3DMark, haven't heard back yet. Games appear to work well, and I downloaded a GPU stress test OCCT and that checks out good. Oddly, my AlienAutopsy test shows the final stage test (Graphics Memory) as "incomplete" every time I run the test... it refuses to do the test. I called AW tech support and the guy in Costa Rica told me that this is sometimes normal and to just use a 3rd party test on the GPUs.

Anyone else have this problem?

 

Have you set an overclock on the video cards? If so, does the screen still go black without an overclock? If so, what are your CPU power settings? Sometimes using the wrong CPU power settings (especially settings that are too low) this can happen.

 

Could be a CPU overclock failure like Fox said. I'd recommend you bring it back to factory settings and see if everything works better then. Otherwise feel free to swap out some of your system RAM modules. Whne I say swap out, I dont mean replace. I mean try and see if theré's a problem there

 

yeah, I have not tampered with any BIOS or CPU settings, everything is factory.

With that said, I contacted 3DMark and here is what they said.. seems to have "Fixed" it but it's more a work around than a real fix... curious if anyone else is getting this on their 18 with identical specs to mine though??


Have you updated the Futuremark SystemInfo module to the latest available (4.25)?

You can try manually updating it from here;

Download 3DMark and PCMark - Futuremark...

If this doesn't solve the issue, you could try going to help tab and unticking "systeminfo hardware monitoring".

If still no go, I would suggest trying to disable SLI and see if that changes anything.

The update didn't solve my problem, but turing off the hardware monitor did... oddly, even though there is no such setting on 3DMark11, this also caused it to also run normally.

 

What do you mean by that?

 

Here is the last response from Futuremark.. maybe it will make it more clear.


The SystemInfo update then partially fixed it since 3DMark 11 now works.

There most likely is nothing wrong with your system. The hardware monitoring feature is fairly complex and it may have issues with very new hardware. We continue updating it whenever new SystemInfo module versions are released (usually about once every 1-2 months). So all you can do is install any new SystemInfo updates as they come out and see if the new update fixes it for your system. Until then, you can keep running with the monitoring feature unticked.

What the hardware monitoring feature does is add graphs about CPU/GPU frequency, temperatures etc. in Advanced Edition when viewing the result. Basic Edition won't even show this data so if you are using that, unticking the box won't cause you to lose anything at all.

 

Remove this check mark...

 

They changed the system scan module recently to be gpuz based i believe and it does more monitoring.