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    Alienware 18 Issues

    Discussion in 'Alienware 18 and M18x' started by jedfactor, Mar 15, 2015.

  1. jedfactor

    jedfactor Notebook Consultant

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    I'm having some very worrying issues with my machine.

    First when I start the computer after 20 seconds or so it will freeze up and the fans will kick in like crazy for a few seconds then its back to normal again.

    Secondly and more worrying is with more frequency windows explorer is not working properly and I am unable to view files and folders.

    So I f I click on this pc in explorer nothing comes up.

    If I restart my computer this tends to stop happening, but it has started happening with more and more frequency, I have run virus scans but nothing has come up.

    If someone could help with this that would be great.
     
    jedfactor, Mar 15, 2015
    #1
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  2. dimobr

    dimobr Notebook Enthusiast

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    The machine is new? I would not think twice to return it and ask for a new one.
     
    dimobr, Mar 15, 2015
    #2
  3. jedfactor

    jedfactor Notebook Consultant

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    No ive had it for around 11 months, started getting problems about a month ago.
     
    jedfactor, Mar 15, 2015
    #3
  4. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Uninstall Suport assist. Aka Alien autopsy..
     
    Papusan, Mar 15, 2015
    #4
  5. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Uninstall Suport assist. Aka Alien autopsy..
     
    Papusan, Mar 15, 2015
    #5
  6. encor50

    encor50 Notebook Consultant

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    yes uninstall support assist or something from dell and its will work just fine :)

    we have to make a sticky post for this dell support assistant ....
     
    encor50, Mar 15, 2015
    #6
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  7. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Papusan, Mar 15, 2015
    #7
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  8. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    The support assist agent uninstallation should help with the fans issue. About the random crashes of the explorer... Have you tried checking the HDD for errors?
     
    Alienware-L_Porras, Mar 17, 2015
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  9. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    It is not I who have problems .. :p :D
     
    Papusan, Mar 17, 2015
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  10. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    I know that. LOL!

    I forgot to put @OP. :p

    I quoted you for the Support Assist advice. haha.
     
    Alienware-L_Porras, Mar 17, 2015
    #10
  11. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    HaHA.. Dell fixed the Support Assist now? Or is it equally useless?
     
    Papusan, Mar 17, 2015
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  12. TomJGX

    TomJGX I HATE BGA!

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    Supposedly fixed but still bloat IMO..
     
    TomJGX, Mar 19, 2015
    #12
  13. MythicSage40

    MythicSage40 Notebook Enthusiast

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    Ever since that new update, whenever I try to run PC Checkup my system crashes. Pathetic.
     
    MythicSage40, Mar 19, 2015
    #13
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  14. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Pathetic -Tragisk - Perverse... Nothing more to say about this ... :D
     
    Papusan, Mar 19, 2015
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  15. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    Welcome to the world of crappy dell drivers + software. 0 quality control
     
    Spartan@HIDevolution, Mar 19, 2015
    #15
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  16. jedfactor

    jedfactor Notebook Consultant

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    I ended up just refreshing Windows, haven't had any issues since, but managed to delete a load of my save games that were saved the program files which I didn't know about. And also lost my Utorrent que, which made me cry as I had to add all of my 500 odd torrents again.

    So kinda sucked but I know for next time what I need to back up if it happens again.

    Tried the Dell system test, but wouldn't complete.
     
    jedfactor, Mar 20, 2015
    #16