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    Alienware doesn't want to send me part for repair!

    Discussion in 'Alienware 18 and M18x' started by sy5tem, Dec 30, 2014.

  1. sy5tem

    sy5tem Notebook Evangelist

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    they sent a tech with all kind of parts ...

    but they cannot find the 2 ribbon cable i need!!!

    so i lost my alienware 18 because of 2 bad cable :(
    [​IMG]
    [​IMG]

    they want me to send the whole computer back!! i know what is going to append if i do this!.... scratch and whole bunch of other problem

    anybody have those cable ?????

    help!!!


    those part seem's related to

    H3VYP and MNJW7 parts !
     
    Last edited: Dec 30, 2014
    sy5tem, Dec 30, 2014
    #1
  2. Cloudfire

    Cloudfire (Really odd person)

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    The parts number you are quoting are Card Reader Board and Palmrest Circuit Board. Not the correct number for the ribbon cables.
     
    Cloudfire, Dec 30, 2014
    #2
  3. Cloudfire

    Cloudfire (Really odd person)

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    "Part# H3VYP is for the entire Card Reader assembly. This includes a 30 pin cable while the other cable is attached to your Palmrest."
    Here it is: Amazon.com: Dell Alienware 18 H3VYP SD Card Reader Board LS-933LP: Computers & Accessories

    The other one, which may or may not come with the ribbon (not sure)
    Amazon.com: Dell Alienware 18 MNJW7 Keyboard SD Card Junction Circuit Board LS-9338P: Computers & Accessories
    http://www.parts-people.com/index.php?action=item&id=15482

    I totally feel your anxiety regarding sending the notebook in if you can fix it yourself. Ive heard enough horror stories from sloppy technicians not caring about other peoples property
     
    Cloudfire, Dec 30, 2014
    #3
  4. pathfindercod

    pathfindercod Notebook Virtuoso

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    My aw18 caught on fire. I had to send it in, it came back 100%... Have faith in the system. :)
     
    pathfindercod, Dec 30, 2014
    #4
    reborn2003 likes this.
  5. Player2

    Player2 Notebook Evangelist

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    What good would it do to send it in if they can't find the cable. It would just sit there. Better off sitting at your house then with them until they can find a cable. And hopefully you can find one in the meantime yourself and not have to send it in.
     
    Player2, Dec 30, 2014
    #5
  6. Frosty11

    Frosty11 Notebook Enthusiast

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    wow, i'm interested to know what make your AW18 caught on fire? :confused:
     
    Frosty11, Dec 31, 2014
    #6
    D2 Ultima likes this.
  7. TomJGX

    TomJGX I HATE BGA!

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    Probably the GPU.. I've heard that the 780M can be flammable ;)
     
    TomJGX, Dec 31, 2014
    #7
  8. Meaker@Sager

    Meaker@Sager Company Representative

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    For a proper fire it will be a mosfet somewhere on the board.
     
    Meaker@Sager, Dec 31, 2014
    #8
  9. Frosty11

    Frosty11 Notebook Enthusiast

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    And now i'm interested on how you extinguish the fire.. with water? with CO2?
    LOL..
     
    Frosty11, Jan 1, 2015
    #9
  10. GarbageMan

    GarbageMan Notebook Consultant

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    I would like an Alienware 18 with 980M SLI.
     
    GarbageMan, Jan 2, 2015
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  11. Rhubarb

    Rhubarb Notebook Geek

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    If you have warranty it shouldn't be an problem...?
     
    Rhubarb, Jan 3, 2015
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  12. Cloudfire

    Cloudfire (Really odd person)

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    Throw the notebook in the bathtub/sink full of water obviously.
     
    Cloudfire, Jan 3, 2015
    #12
  13. sy5tem

    sy5tem Notebook Evangelist

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    well i shipped my system yesterday... im back on my old quad core intel tower ... bough destiny on my xbox360 to calm my gaming need ... gosh its ugly ... but its fun lol

    no news from dell yet ... i guess its going to take a hile :(
     
    sy5tem, Jan 6, 2015
    #13
  14. metzen

    metzen Notebook Enthusiast

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    I was laughing out loud when I read that. Thanks you made my day.
     
    metzen, Jan 6, 2015
    #14