So this is going to be a long post and sorry but to tell the problem I am having now there is a back story. I purchased a m17x about 2 years ago. And for the first 6 months or so I guess everything ran fine. There would be little problems here and there but I would pretty much ignore them because they wasn't that big of a deal.
Then all the problems started, since I had the system the wireless would not connect. I ignored it since I was hard wired all the time. This lead me to calling for support to have this fixed with a problem with the video cards also. Over the course of many techs coming and changing parts never could seem to get it to work. Pretty much everything was changed. new wireless card, motherboard, ram, video cards, heat sinks, and hard drive(I think). Then my laptop started overheating after the tech changed the motherboard. And by overheating I mean it was sitting at 102c when windows first loaded. So I depoted it because I needed a computer for school. I was at the time taking 7 classes at a time. I ended up paying to extend the warranty because I didn't want to chance something not being covered because the warranty was about to expire. The person who sold it to me was hinting at the fact it might not be covered without a valid warranty. So I depoted it because I needed a computer for school. I was at the time taking 7 classes at a time. So I sent it off. And it came back to me a couple days later. Turn it on and it instantly overheated again, the keyboard didn't work, the mouse pad didn't work, and I was getting video card blue screens.
So I call and complained that the system was still broken. So after going back and forth over the course of a week.with people I got a replacement system. It is a great system. The people who replace it was nice for the one time I talked to them. They did give me upgrades which I was very happy since I had not had a working computer for almost 6 months.
So I got my new computer and everything was great for the four months. Then around around month 5 of having the computer I started getting blue screens and heat issues again. I thought maybe it was dusty so I cleaned it out and tried again. Reload windows from a image I made so I didn't have to re install everything and the blue screens went away for a while. The heat issue was there but I had the semi under control with some high cfm fans that is pushing air thru the computer, but that is not the solution I wanted. So I called and asked for help. Hold for 2 hrs off and on and was told a tech would be coming out. So I waited a couple days and never got a scheduling call for the tech. So I called back support, which I was told there was no record of me calling or anything about a tech coming out to try to fix the problem.
Another problem is that I have 2 monitors hooked up to it. They keep losing the imagine on the screen. I have tried using different wires, different connections, even different power sources. Every so often it loses the picture and about 30 seconds later it will come back. There is no rhyme or reason for it do it or when it does it. Hdmi, mini display port, and vga and it does it on all 3 monitors(the laptops and both displays).
I purchased another laptop because for the 6 months I didn't have a working computer I had to do something while still in classes. Problem is now I can't use my mac for everything because I am into the programming part of my classes and the programs they want me to use is windows only. I can't handle blue screens every hour or so.
The other problem was I was suppose to get 2 or 3 months extended onto my warranty by the person who sold me the extension but it is still the old date not the extended one. I don't want to have to spend another 300 bucks to extend the warranty again because of problems I am having unless I really have to this time.
All I want is a working computer so I can use it and not have to worry about issues. I really don't want to have to call support back even with the issues I am having because I don't want to have to deal with them. The last time I called I was basically told I was lieing and that the last would thermal shut down after being that high. I didn't even try sending picture because I didn't want to be accused of photo shopping them.
If something can be done so I have a system that I don't have to worry about then I would be happy. But at this point it is hard to tell my friends that they should by one. As much trouble as I have had I am not going to bad mouth Alienware or Dell because I have done retail and computer work. I know what 1 person telling a bad experience can turn into.
I like dell and I like alienware, I wouldn't have spent so much money on my first system. When I upgraded my servers at the last place I worked we went all Dell because of my experience with dell/alienware for the first 6 months. But it is hard to look any of my friends in the eye and say yes you should spend 3-4 thousand on an alienware laptop because they have no problems.
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Problems? See this thread at archive.org.
