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    M18X R2 cold display issue: warranty on repairs?

    Discussion in 'Alienware 18 and M18x' started by Dangerous_Dave, Mar 2, 2016.

  1. Dangerous_Dave

    Dangerous_Dave Notebook Guru

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    Hi all,

    I have an Alienware M18X R2 which has developed (what I think is) a heat-related problem: every time the machine is exposed to cold temperatures, e.g. being transported in a cold car, the display when it is first turned on is partially missing. After a while, it seems to come back, and then is fine until the machine is exposed to cold again.

    The machine is out of warranty, however the mainboard was replaced in warranty about 18 months ago. I have a hazy recollection of the technician saying the repair itself was warranted for some period, but I'm not sure.

    Does anybody know the situation with this? I'm in the UK, by the way.

    Thanks in advance.
     
    Dangerous_Dave, Mar 2, 2016
    #1
  2. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    The board is warranted for repair, not the LCD.
     
    Raidriar, Mar 2, 2016
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  3. Dangerous_Dave

    Dangerous_Dave Notebook Guru

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    Right, but I've seen speculation that it is the board that is responsible. You think it's specifically the LCD?
     
    Dangerous_Dave, Mar 2, 2016
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  4. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    Have you tried to change video driver?
     
    Rengsey R. H. Jr., Mar 2, 2016
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  5. Dangerous_Dave

    Dangerous_Dave Notebook Guru

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    I've only witnessed it two times - the first time was under the stock driver off the disk; the second time was with the most recent Crimson driver.
     
    Dangerous_Dave, Mar 2, 2016
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  6. Dangerous_Dave

    Dangerous_Dave Notebook Guru

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    I suppose hooking it up to an external monitor would be the best way to tell if it is screen or motherboard?
     
    Dangerous_Dave, Mar 2, 2016
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  7. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Yeah, that would also do it, or the video cards for that matter too if they are starting to die.
     
    Raidriar, Mar 3, 2016
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  8. omtirft

    omtirft Notebook Geek

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    define cold this is a commercial temperature range product not military grade
     
    omtirft, Mar 3, 2016
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