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    My M18X wont power on, is under warranty and Alienware won?t help me.

    Discussion in 'Alienware 18 and M18x' started by TheBluePill, Aug 19, 2012.

  1. TheBluePill

    TheBluePill Notebook Nobel Laureate

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    My M18X wont power on, is under warranty and Alienware won’t help me.

    Does anyone have a better contact number with someone that can actually do something at Alienware Support? I bought an outlet model and apparently the service tag was registered to someone else. I have 166 Days of warranty and phone support wont help me.

    I was using the machine this morning and it just powered off hard. Won’t turn on at all. With or without battery. (Battery shows as full). Frustrating as hell.
     
    TheBluePill, Aug 19, 2012
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  2. jywang

    jywang Notebook Evangelist

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    So you bought direct from outlet store and Dell thinks you are not the owner? Can you correct this by showing your receipt?
     
    jywang, Aug 19, 2012
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  3. DumbDumb

    DumbDumb Alienware !Wish money wasn't the problem.

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    yea if you are indeed the owner then you shouldn't have an issue at all.. now could there have been a mistake?? sure its a possibility.. but a recipe should clear all that up.. and Dont say you dont have one..
    If you bought it from the outlet there is ether a CC record of it or you went thru Dell financial and in which case there is a record also..

    Did you buy it from some one? and forget to transfer the warranty?

    Good luck!
     
    DumbDumb, Aug 19, 2012
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  4. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Send us an email at [email protected] with your receipt attached and I'll take care of it :)

    Please include your service tag, phone number and a link to this thread, that way once the warranty is fixed I'll set up a callback for the power issue
     
    Alienware-Luis_Pardo, Aug 20, 2012
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  5. TheBluePill

    TheBluePill Notebook Nobel Laureate

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    Just a follow up. I called back (4th call) and they were able to straiten out the warranty transfer.

    The Power Brick and Battery were "bad" according to the tech they dispatched. After replacing both, i was back in business.

    Not the greatest experience with all of the warranty run-around, but they did get me back up and running, so im satisfied.

    Thanks for all of the responses.
     
    TheBluePill, Aug 23, 2012
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  6. DumbDumb

    DumbDumb Alienware !Wish money wasn't the problem.

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    Awesome! Good to hear! Dell/alienware has the best warranty i know of! Good job alienware and awesome job reps helping him!
     
    DumbDumb, Aug 23, 2012
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