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    Need a little advice...

    Discussion in 'Alienware 18 and M18x' started by Seanwalker1987, Jan 21, 2015.

  1. Seanwalker1987

    Seanwalker1987 Newbie

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    I have an Alienware 18, it's my pride an joy. It recently died on me... RIP =(

    I have tried a few odd ways too get it up an running again but I am thee most computer illiterate person you have the misfortune of meeting Haha.

    I have turned to contacting Dell to arrange a replacement under an extended warranty as apparently it's a failure of something important. But... And it's a big but...they have now asked for proof of purchase! I bought it ages ago, why would I still have the receipt!?

    I paid in cash from a local computer store and I have no way of obtaining proof.

    I need to resurrect my '18'....please help me! Any suggestions for getting proof, like a receipt or something.

    Thanks guys, your awesome.
     
    Seanwalker1987, Jan 21, 2015
    #1
  2. Cloudfire

    Cloudfire (Really odd person)

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    Cant they just use the service tag and see if it matches your name?
    If its a serious shop, they should be able go back in history and find receipts if you know the date or month
     
    Cloudfire, Jan 21, 2015
    #2
  3. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    with Dell, you don't ever need a receipt. All the history is in your service tag stating your warranty type and validity.
     
    Spartan@HIDevolution, Jan 21, 2015
    #3
  4. seanwalker987

    seanwalker987 Newbie

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    A service tag? How do I get that up? Or do I just tell them too use that? Am sorry for being so naive, all new too me this. Thanks
     
    seanwalker987, Jan 22, 2015
    #4
  5. jlyons264

    jlyons264 Notebook Evangelist

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    look on the bottom of the laptop. if it isn't there, does the laptop turn on at all?
     
    jlyons264, Jan 22, 2015
    #5
  6. seanwalker987

    seanwalker987 Newbie

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    No it don't turn on, just a black screen of death. Makes a funny noise tho haa. Do I just give them it an hope for the best?
     
    seanwalker987, Jan 22, 2015
    #6
  7. pathfindercod

    pathfindercod Notebook Virtuoso

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    There is usually a sticker on the bottom with service tag and express service code.
     
    pathfindercod, Jan 22, 2015
    #7
  8. seanwalker987

    seanwalker987 Newbie

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    Thx for all your help guys =)
     
    seanwalker987, Jan 22, 2015
    #8
  9. pathfindercod

    pathfindercod Notebook Virtuoso

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    Your welcome, good luck with it. Great machinds, I hate to see people have these issues.
     
    pathfindercod, Jan 22, 2015
    #9
    reborn2003 likes this.