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    Trying to understand Alienware Tech Support?

    Discussion in 'Alienware 18 and M18x' started by wheth4400, May 4, 2013.

  1. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    You have to send the old system back once you get the replacement, you can use the same box in which you receive the replacement to send back the old laptop and ac/adapter.
     
    Alienware-Luis_Pardo, Jun 3, 2013
    #101
  2. PWn3R

    PWn3R Notebook Consultant

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    I wanted to report that I was also setup for a replacement after 2 onsite tech visits and a shipping to the depot. Jose Hernandez got things rolling for me after I asked for him by name based on feedback from the forums here. Alienware/Dell, thanks for doing the right thing.
     
    PWn3R, Jun 3, 2013
    #102
  3. Rustysfunhouse

    Rustysfunhouse Notebook Enthusiast

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    glad to find a thread with someone else having the same problem, that give me a little hope. i ordered my m18r2 04/20/2013. 7th ship delay date says this thursday. so we'll see..
     
    Rustysfunhouse, Jun 15, 2013
    #103
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