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    A couple questions.

    Discussion in 'Alienware M11x' started by ryuzaki, May 30, 2012.

  1. ryuzaki

    ryuzaki Notebook Guru

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    Hi there. I owned an m11x r1 for about a year and the hinges broke on it. I tried to fix it myself since the warranty was void but didn't succeed. The laptop still works fine it's just difficult to use. I really want to buy a new one since it was my favorite laptop but I read that they will be discontinuing them. Would it still be worth it to buy a new one? Also if I did buy one would I be able to transfer the RAM from my r1 to the new one?
     
    ryuzaki, May 30, 2012
    #1
  2. Rishwin

    Rishwin Notebook Deity

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    Has the hinge ever been fixed by Dell? If not, call them up and they will fix the hinge one time if it's out of warranty. You'll have to send it in though, but they'll replace the hinge and i believe even the entire lid (inc LCD).

    As for your RAM question - Yes but if it's the stock RAM it will be slower than the R3's stock RAM (R1 & R2 use 800MHz, R3 uses 1333MHz).
     
    Rishwin, May 30, 2012
    #2
  3. ryuzaki

    ryuzaki Notebook Guru

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    They would fix it even though I tried to do it myself? That's awesome I'll give them a call then thanks!
     
    ryuzaki, May 30, 2012
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  4. Rishwin

    Rishwin Notebook Deity

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    They replace all of the hinge related parts because the mounts are different to the new one, they don't care about DIY jobs because the only reason you had to do it in the first place is because of their faulty hinge design.
     
    Rishwin, May 30, 2012
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  5. thehunterooo

    thehunterooo Notebook Consultant

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    Yes, they will fix it, you do have to send it in as was said. They replace the entire top half assmebly is it is like getting a new computer.
     
    thehunterooo, May 30, 2012
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  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Hi Ryuzaki, please follow the instructions on this article for us to fix the hinges problem on your computer, Broken LCD hinges in the Alienware M11x R1 or R2 | Dell .#IWork4AW
     
    Alienware-L_Porras, May 30, 2012
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  7. ryuzaki

    ryuzaki Notebook Guru

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    Thank you I will do that!
     
    ryuzaki, May 30, 2012
    #7