The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Alienware m11x returned from dell.

    Discussion in 'Alienware M11x' started by ErmCallum, Aug 8, 2011.

  1. ErmCallum

    ErmCallum Notebook Enthusiast

    Reputations:
    8
    Messages:
    42
    Likes Received:
    0
    Trophy Points:
    15
    After waiting two weeks for my m11x r1 to return from dell, I find out that the motherboard is missing over 10 screws and that my hinge is out of place with a extreamly flexable keyboard. Along with my hinges making a tough gringing noice.

    anyone else ever had a terrible repair by dell?
     
    ErmCallum, Aug 8, 2011
    #1
  2. BuToNz

    BuToNz Notebook Geek

    Reputations:
    17
    Messages:
    88
    Likes Received:
    0
    Trophy Points:
    15
    So far I've done all my own repairs, that does sound bad though. I'm guessing you have contacted them to complain?
     
    BuToNz, Aug 8, 2011
    #2
  3. Zuu

    Zuu Notebook Geek

    Reputations:
    34
    Messages:
    95
    Likes Received:
    0
    Trophy Points:
    15
    I would kick and scream at Dell and demand a new laptop, maybe you could even get an upgrade! :)
     
    Zuu, Aug 8, 2011
    #3
  4. ErmCallum

    ErmCallum Notebook Enthusiast

    Reputations:
    8
    Messages:
    42
    Likes Received:
    0
    Trophy Points:
    15
    I have phoned them up about this and complained, now im just sending it back for another 2 weeks, the botton cover is half coming off as they have stripped a number of the screws.
    Not happy at all.
     
    ErmCallum, Aug 8, 2011
    #4
  5. acshaw80

    acshaw80 Notebook Enthusiast

    Reputations:
    5
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    5
    Dell is one of the worst companies I have ever had to deal with. I had a similar issue where their tech put the bottom cover on wrong and scratched the crap out of my case.
     
    acshaw80, Aug 8, 2011
    #5
  6. DeeVu

    DeeVu That Compsci/Psych Major

    Reputations:
    440
    Messages:
    1,062
    Likes Received:
    1
    Trophy Points:
    55
    Dell's overseas support is the worst I've dealt with. Once I got into contact with their escalation department it's smooth sailing.
     
    DeeVu, Aug 8, 2011
    #6
  7. DivineAura

    DivineAura Notebook Evangelist

    Reputations:
    20
    Messages:
    338
    Likes Received:
    7
    Trophy Points:
    31
    My friend in US told me that his phone call was redirected to Dell India, is that true? o_O
     
    DivineAura, Aug 9, 2011
    #7
  8. ejohnson

    ejohnson Is that lemon zest?

    Reputations:
    827
    Messages:
    2,278
    Likes Received:
    104
    Trophy Points:
    81
    90% of the time yes, your phone calls go to giant support centers in India. The people there usually are pretty helpfull. But you got to be nice to them and they will in turn be nice to you.
     
    ejohnson, Aug 9, 2011
    #8
  9. zmarselle

    zmarselle Notebook Guru

    Reputations:
    0
    Messages:
    65
    Likes Received:
    0
    Trophy Points:
    15
    This is exactly why I have not sent my m11x into Dell for what appears to be a very minor cosmetic issue...terrified it will come back 10X worse then I sent it in! Good luck!
     
    zmarselle, Aug 11, 2011
    #9
  10. potentiality

    potentiality Notebook Consultant

    Reputations:
    45
    Messages:
    174
    Likes Received:
    0
    Trophy Points:
    30
    I think some of the Alienware support is out of Costa Rica.
     
    potentiality, Aug 11, 2011
    #10