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    Are my hinges broken? (picture)

    Discussion in 'Alienware M11x' started by aggiekevin, Jul 24, 2011.

  1. aggiekevin

    aggiekevin Notebook Consultant

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    Just kidding, but that is what exploding hinges look like. One question, do I get a new LCD with the hinges? It looks like the LCD is damaged near the bottom left of the screen on the same side as the broken hinge. I am on a little trip so I will call it in to Dell once I get back.
    [​IMG]
     
    aggiekevin, Jul 24, 2011
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  2. Jovan for PREZ

    Jovan for PREZ Notebook Consultant

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    I think in repair videos I have seen they sent out a whole new screen as well...
     
    Jovan for PREZ, Jul 24, 2011
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  3. aggiekevin

    aggiekevin Notebook Consultant

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    Well thank you kind sir! I was reading a thread earlier about replacing the LCD and questionably getting new hinges. I figured my new thread was acceptable since I am requesting the opposite.
     
    aggiekevin, Jul 24, 2011
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  4. i has m11x

    i has m11x Notebook Evangelist

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    They give you another screen that is already attached to the hinges, but I remember Chris mentioning that it is a refurbished panel. I doubt the screen quality would be less even though it's refurbished.
     
    i has m11x, Jul 24, 2011
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  5. Vallejo

    Vallejo Notebook Consultant

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    Dont worry, If you still under warranty they will send you a tech. to repair your LCD (They will replace the whole LCD)
    If you are not under warranty, you will have to send it to Dell, so they can fix it.
    Good Luck :)
     
    Vallejo, Jul 24, 2011
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  6. aggiekevin

    aggiekevin Notebook Consultant

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    I'm out of warranty by ten days but I believe people who are out of warranty get one on site repair right?
     
    aggiekevin, Jul 24, 2011
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  7. slickie88

    slickie88 Master of Puppets

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    What you get is a replacement LCD assembly with the updated design that R3s ship with. Usually refurbished.

    That includes hinges, the display, webcam, protective screen and bezel, rear lid element (this is what's really breaking with "hinge failures"), wifi aerials and possible WWAN aerials if your original configuration had the option WWAN card.

    The massive hinge failure thread has part numbers for the old and new LCD assemblies based on color and WWAN options.
     
    slickie88, Jul 24, 2011
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  8. slickie88

    slickie88 Master of Puppets

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    Yes, that's what Dell has stated. Let us know if they give you and flak about that. If they do, then contact Chris Mixon over on the Alienware Owners Club forums and he should be able to sort it out.

    EDIT: Actually, I misread your question. I'm not sure if on-site is still available to you if your warranty has run out. May have to send it in.
     
    slickie88, Jul 24, 2011
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  9. Vallejo

    Vallejo Notebook Consultant

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    I dont think so, anyways you can always call them for any question that you have :)
     
    Vallejo, Jul 24, 2011
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  10. aggiekevin

    aggiekevin Notebook Consultant

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    aggiekevin, Jul 24, 2011
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  11. SynGT

    SynGT Notebook Enthusiast

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    Def call, I think you'd get the one-time.
     
    SynGT, Jul 25, 2011
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