BSOD on M11x R1 Crashes HELP!!!!

On my R1 I have the latest Dell 335M drivers set up and installed. OC'ed CPU and GPU not OC'ed.

I get BSOD multiple times during the day, sometimes only once or twice .. sometimes more then that.

Someone PLEASE HELP!!!!
Here is what I get when it restarts:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 0000000000001097
BCP3: 0000000004030001
BCP4: FFFFFA8007419980
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\032311-17877-01.dmp
C:\Users\PC Solutions\AppData\Local\Temp\WER-36426-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

 

Perhaps try turning off the CPU overclock and see if it fixes it. Also you could check out this program called whocrashed which will analyze the dump file and tell you what happened.

 

Thanks... I ran that program and it points to the Nvidia Windows Kernal Mode Driver that is causing the crashes. It also did show multiple crashes from hal.dll and ntoskrnl.exe

Any ideas????

 

hmmm.. did you try cleaning up the windows registry a bit with programs like Ccleaner? also i would try and run memtest86 from a flash drive to test the memory. let it run for about a half hour. also, a fresh install of windows could help.

 

I had a similar issue with my M15x, and just rolled back the Nvidia driver to an earlier version, until a newer version came out (basically skipped the problematic one). Good luck!

 

ajslay:

I have a clean install of Windows 7 OS due to a faulty MB with a bad graphics card. have clean install of latest Dell 335M driver from Dell. Will try a Reg cleaner and let ya know

bradleyjb:

I have a Clean install of the latest Dell 335M driver. Wont let me roll back.

 

EDIT: you could try the 260.99 hybrid driver set also. and another thing you could do is hold the windows key and press R, then type cmd, then hit enter. then when in command prompt type "chkdsk /f" (without the quotations) and hit enter. . it should repair any windows file corruptions if there are any. i tend to think it could be the memory tho

 

dont understand how the memory could be the issue if the Whocrashed report pointed at the Nvidia Windows Kernal Mode Driver as the cause of the crashes.

Trying to figure out how to run memtest. I DLed it and burned it to a DVD. How do I run it?

 

ok, do you have an external dvd drive? if you dont you can use the flash drive installer version, but if you burned it to a dvd and have an external drive, just boot from the dvd

and if its not the ram, that pretty much points to the nvidia driver. thats why i suggested the hacked 260.99 driver here in the forums

 

Did you also turn off the CPU overclock?

 

Did this start recently, as in after you did something to your computer, ie: turned on the overclock, installed the new nvidia drivers.

You might want to try redownloading the drivers off of the website and reinstalling them in safe mode. Also, it may be your cpu overclock so try turning it off.

 

well ran memtest86 0 problems with mem and fdisk with 0 errors. Looks like its back to the Nvidia Driver issue.

 

This started after I had a 3rd MB installed into my computer and I did a clean install of Windows 7 along with all the Dell Drivers in the correct order, then I did a clean install of the the newest Dell 335M Nvidia driver. When I reinstall the driver should I have OC turned off in BIOS or does it matter if its on?

 

Actually, since this is a new motherboard, you may have gotten unlucky on the new cpu and it may not be able to handle the overclock, causing it to crash. I'd try turning it off and seeing if you get crashes still. If you don't, then you know it's not the cpu causing it.

 

CPU overclock has always been on even way before this issue started. I just now turned it off. But I dont think that it has to do with that. But then again I have no clue what it is.

 

yes it could be the drivers, ...or, your cpu isnt stable overclocked. try turning it off and see if you get those bsod's still

 

Well how long have you had this new motherboard before this issue started?

 

The MB was in the machine probably 1 week prior to this issue starting. As stated that it was OC'ed with the old Nvidia driver installed for about a week and never had a problem crashing. Problem started after the newest Nvidia driver from the Dell site was installed (about 2 days later).

 

alright.. 1 last thing. try going to discrete mode in the bios and installing the newest nvidia drivers directly from nvidia. just so we can rule out its drivers

 

But if I DL the newest ones from the Nvida site wont I loose the ability to use the switchable graphics? I dont want to always stay on the Nvidia driver all the time when Im just browsing the web. I rely on the battery life.

 

Alright, it does sound like it's an issue with the drivers, perhaps a bad install. I would recommend re-download the drivers off of dells site. On your hard drive find the folder C://dell/drivers and delete everything in there. Then boot into safe mode and reinstall the nvidia drivers, when you do make sure to select custom install and then check the box that says clean install (or something like that).

 

yeah i know you dont want to run only on nvidia, but this is just a test to see if it is the drivers

 

ok, did a clean install of the latest driver from dell after I deleted the old one and started the laptop in safe mode with a new download after the old files were deleted. Lets see what happens.

 

Well I did a clean install in Safe Mode and I am still getting BSOD's

 

Did you try the old driver (197.72) again? Also, did you already revert the overclock of the CPU?

 

Did have the problem with overclock on and with it off.

I have used the older 197.72 driver and did not have the problem from what I noticed. But honestly dont remember. What is the difference between the 263.08 and the 197.72 drivers?

I have not yet tried to use the older driver again.

 

Did the problem occur after reinstalling the drivers?

The difference between the 197.72 and 263.08 is that the 263.08 has some better performance in some games, some general improved code and CUDA/OpenCl support (I think that was added after 197.72). I mean, if you never had any problems with 197.72 then there really isn't much need to upgrade. I am generally of the belief with drivers that if it ain't broke don't fix it, because sometimes it just causes trouble, but other people are more of the belief that newer is generally better.

 

ForceWare 197.72 has CUDA and OpenCL ticked in GPU-z. Haven't tried using them though.

 

Yeah, I don't know, I was still using 188.55 drivers that didn't have them supported. I wasn't sure when it was added, I thought it was in the 2XX.XX drivers.

 

Well just did a clean install now of the 197.72 drivers... lets see what happens now.

 

ok, I am running a clean install of Nvidia driver 197.72 I am still getting BSOD's about once or twice a day. However I am not longer getting BSOD's for the Nvidia driver. Now when I pull the crash report is states that it is for hal.dll (hal+0x12A3B) that is causing the problem.

I did some reading up on hal.dll and from what I have noticed all the articles say that windows 7 does not have hal.dll Only Vista and XP have the hal.dll in the OS. If this is true and there has never been Vista or XP on this machine and I have had a clean install of Windows 7. Why is this happening and how do I fix it??

Any ideas on this one???