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    Bluetooth Service Down

    Discussion in 'Alienware M11x' started by BigwaveMx, Sep 24, 2010.

  1. BigwaveMx

    BigwaveMx Notebook Enthusiast

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    Hi every one. My name is Edward, i'm from México and have a terrible trouble with my M11xR2, hope some one can help me:

    I bought my M11xR2 this month. I install games and update NVIDIA graphics driver. I use a Sony bluetooth DRBT21G headphones to play music but almost times the bluetooth service stops with no advise. When i reboot, in the device manager, the bluetooth radio appears with an error (code 43). After some days, the bluetooth works with normally. May you think i need call to dell support area? I attach some pics to show what i saw.

    Pic 1
    Pic 2
    Pic 3

    Thanks in advise.

    PD. Sorry for my broken english. I do my best :D
     
    BigwaveMx, Sep 24, 2010
    #1
  2. BHUP5

    BHUP5 Notebook Enthusiast

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    Hi Edward,

    Have you looked in the system Event Viewer?

    You may find details of the cause :)
     
    BHUP5, Sep 24, 2010
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  3. BigwaveMx

    BigwaveMx Notebook Enthusiast

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    Hi BHUP5. I Saw the even viewer log and i found this:
    Pic 4

    The message says something like this: "Due to an unspecified error in the local bluetooth adapter, it will not be used. The driver was unload".

    Edit: I just shut off the wireless services (FN+F3) and then power on but this not help.
     
    BigwaveMx, Sep 24, 2010
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  4. BigwaveMx

    BigwaveMx Notebook Enthusiast

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    already update drivers from dell support page. Hope this fix the problem i have.
     
    BigwaveMx, Sep 24, 2010
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  5. Neil McRae

    Neil McRae Notebook Evangelist

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    did it fix it?
     
    Neil McRae, Sep 28, 2010
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  6. BigwaveMx

    BigwaveMx Notebook Enthusiast

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    Noup, now the quality of the audio is really poor. No stereo quality. I'm very disappointed. Now i'm looking for a 5.1 wired headset.

    Update: Just found an article of microsoft. Seems is a problem from Windows 7. Sadly the hotfix package is not available. Asking to dell support team.
     
    BigwaveMx, Sep 28, 2010
    #6
  7. BatBoy

    BatBoy Notebook Nobel Laureate

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    BatBoy, Nov 11, 2010
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