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    Broken hinge and screen not displaying

    Discussion in 'Alienware M11x' started by BrokenKeyboard, Nov 24, 2011.

  1. BrokenKeyboard

    BrokenKeyboard Notebook Consultant

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    So my M11XR2, which I got in November 2010, has finally broken. The hinges broke about two or three weeks ago and now the screen won't display, so I'm using my TV now.

    I'm thinking that one of the wires must have gotten damaged from the wear and tear of using the laptop while the hinges were broken. Would Dell replace my laptop? Or could they say it was due to neglect? I have a years warranty left on the laptop.
     
    BrokenKeyboard, Nov 24, 2011
    #1
  2. Rishwin

    Rishwin Notebook Deity

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    The hinge is a known issue, they will fix it. They also send out an entire new display with the hinge fix, it's all 1 unit.
     
    Rishwin, Nov 24, 2011
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  3. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    katalin_2003, Nov 24, 2011
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  4. metalheadkicks

    metalheadkicks Notebook Consultant

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    I got the same issue with r1.
     
    metalheadkicks, Mar 3, 2012
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  5. ADOR

    ADOR Evil Mad Scientist

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    I bought my R1 second hand with that issue. The plug was just pulled from the back of the screen. I plan on getting my hinge problem properly fixed by dell as I have the pc in my name now. Just wanted to give it a couple of months in my name first.
     
    ADOR, Mar 3, 2012
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  6. Rishwin

    Rishwin Notebook Deity

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    Shouldn't matter at all. Dell fixes/replaces the hinge out of warranty no questions asked.

    It's a very commonly known issue, it's a design flaw, and hence is their responsibility to repair.
     
    Rishwin, Mar 3, 2012
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  7. manny951

    manny951 Notebook Geek

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    yea what rishwin said i registered my m11xr2 same day and sent out to get fixed btw when u ship it back make sure u go to a fed ex store my mistake was dropping it off by a store that fed ex comes and picks it up there they never gave me a slip to track it i was really scared i thought it got stolen but i learn from my mistakes now took like 4 days to get to dell from california
     
    manny951, Mar 4, 2012
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  8. M11xDude

    M11xDude Notebook Consultant

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    Same thing happened to my M11x R2 that was out of warranty several weeks ago. Dell offered me 2 choices:

    1. Send it back and it will take about a week or two for me to get it back.
    2. Buy an extended 1-yr. warranty and they will send a tech next business day to replace the LCD and hinge.

    I went with option #2. I figured I'd rather not have to wait and worry with sending my laptop back and get it in a condition that I was not happy with.

    Plus, if something were to go wrong with the laptop, I would have until January 2013 covered with next-business-day on-site repairs.
     
    M11xDude, Mar 4, 2012
    #8