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    Can't transfer m11x warranty

    Discussion in 'Alienware M11x' started by dskid807, Jul 20, 2011.

  1. dskid807

    dskid807 Notebook Guru

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    So I bought my M11x from Aspen Solutions and now the Nvidia GPU has decided to go on the blink. Dell Support offered a new motherboard, however I have to transfer the warranty.
    Aspen told me to try the US form because Dell said it's fine but that gives me an error for a non US service tag.
    I also tried the international form but it doesn't want to because I'd be transferring from UK to UK.
    Does anyone have any suggestions?
    Cheers
     
    dskid807, Jul 20, 2011
    #1
  2. KurtH

    KurtH Notebook Evangelist

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    Call dell and have them do it directly over the phone. Im a US Soldier living in germany and I have to go through Dell.co.uk for my english support and they transfered 2 systems for me no problem at all. Plus for some reason my service tag comes as invalid when i try the from online(my 3rd system
     
    KurtH, Jul 20, 2011
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  3. dskid807

    dskid807 Notebook Guru

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    Would I be better off calling Order or Technical Support to do it?
     
    dskid807, Jul 21, 2011
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  4. KurtH

    KurtH Notebook Evangelist

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    either or cause the will route you anyways
     
    KurtH, Jul 21, 2011
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  5. dskid807

    dskid807 Notebook Guru

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    Just tried calling both the US and the UK dell lines and neither can help me. Any suggestions?
     
    dskid807, Jul 27, 2011
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  6. GNandGS

    GNandGS Notebook Deity

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    Nag some folks on the Dell forum or even FB page. By nag I mean be nice.
     
    GNandGS, Jul 27, 2011
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  7. dskid807

    dskid807 Notebook Guru

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    Tried the FB page, within a couple of hours I got messaged asking for my details. 24 hours later, the warranty was transferred. Best way to get support when you need it.
     
    dskid807, Jul 28, 2011
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  8. Sam_A_1992

    Sam_A_1992 Notebook Evangelist

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    Is that the alienware facebook page? or dells? Good to hear you got it sorted. But can you transfer the warranty internationally?
     
    Sam_A_1992, Jul 28, 2011
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  9. dskid807

    dskid807 Notebook Guru

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    Used Dell's. It was the first one that came to mind, even though it's an Alienware.
     
    dskid807, Jul 29, 2011
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