Consumer laws vs hinges problem in future.

I found this quote in the hinge thread, I hope it is ok to start a new thread.

I am quoting swedish consumer laws, I know they don't cross the atlantic though.

But is there no similar laws? This is obvious an error made from the factory, should there really be need for extending the warranty?

"You have the right to complain about an item up to three years after purchase. But always complain about an error as soon as you have discovered it. Normally, you do so within two months after the defect became known to you."


"If the problem persists after two repair attempts, you are normally free to refuse any further attempts. If there are different defects, the seller may have to do more than two repairs before you can refuse further testing. Seller shall repair or replace the product at no cost to you. "

 

Unfortunately, consumer laws and justice systems change from country to country. Anyway, it is a pain if you have to knock the justice doors for a product that you bought in order to have fun or make your life supposedly easier. I would never buy again a product from a company that makes me reach such a point.

 

Man, it would be super difficult for Dell to make the hinges out of metal!

 

The problem is not the hinge per se (except, maybe, if it is adjusted too tight), but the connection between the hinge and the plastic from the screen cover. See pictures here.

 

Guys, keep the hinge issue in it's dedicated thread. This one is about consumer laws...

 

True that they are different.

It's a pain that one have to know the justice doors, hopefully a reference to it should be enough.

Still I am unclear on Dell's stance on this. They are replacing the screens (hinges) and on the other hand if I refer to Chris-M post on the official forum where he states he have had only two errands concerning this.

If they would offically acknowledge the problem. Would that mean that they are putting themself into a place where they have to do repairs on this even after the warranty runs out.

It's an interesting thing but perhaps this have been looked into already an the statement about the necessity about prolonging the warranty is as it is.

These subject interests me. When someone say, like Chris-M, to extend the warranty. I'm starting to think 'What is my rights as a consumer'. I'm lucky that I have those rights I'm referring to, but one should not be mistaken and believe that they don't come with a price as it is obviousy more expensive for a seller to sell things and handle warranty for 3 years.

 

I actually think the hinges are made out of metal.

And no, ofcourse I am aware of that things may become faulty. But as said I'm more interested in the consumer law in all of this.

If you read my second post maybe I have managed to clear up something on my intent.

 

If they officially recognized a mistake, a lawsuit would be easier because, of course, there would not be a dispute regarding the existence of a mistake. So, if they recognized a mistake, they would have to do something to fix it. On the other hand, if they don't recognize a mistake, they may play the odds with their reputation and eventually lose market share...