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    Do dell reps come to you for hinge problem only in certain areas?

    Discussion in 'Alienware M11x' started by DeeVu, Jan 19, 2011.

  1. DeeVu

    DeeVu That Compsci/Psych Major

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    I am starting to notice a weakening in my left hinge (I thought I was safe!) And was wondering how this whole process pans out. Ill be calling tomorrow with my warrenty but what should I be expecting? Do they only come out in certain areas? Or like my dads company pays dell for a service which has reps come out whenever they need assistance. I do not think I can spare 2 weeks right now to send my m11x in to dell considering all my classes. My m11x is my primary machine. Just wondering if I have to fight through with weak hinges for the rest of the semester or I can get someone to fix this.

    Sorry if that was at all incoherent. I am very disappointed that I was finally afflicted by this event. Please ask if you need clarifications to any of my question,
    DeeVu

    UPDATE: I just called and they will be receiving the new screen tomorrow. They will call to make an appointment for the next best day.
     
    DeeVu, Jan 19, 2011
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  2. slickie88

    slickie88 Master of Puppets

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    I think some countries outside of the US don't have on-site service. Where are you?
     
    slickie88, Jan 19, 2011
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  3. DeeVu

    DeeVu That Compsci/Psych Major

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    Just outside of washington D.C. (no more than 30min)
     
    DeeVu, Jan 20, 2011
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  4. slickie88

    slickie88 Master of Puppets

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    Then you should be entitled to next business day on-site service.
     
    slickie88, Jan 20, 2011
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  5. DeeVu

    DeeVu That Compsci/Psych Major

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    Ill be calling in the next couple hours when I get off work :)

    Much Appreciated,
    DeeVu
     
    DeeVu, Jan 20, 2011
    #5