HWiNFO64 New Version (Temp and Fan Speed App)

Known issue and description of the problem we had with previous version.
The app lock up on idle with Alienware Laptop after few min/hour of use.
I was not able to kill the app with task manager at all. After the crash, if i pressed shutdown. The computer would'nt shutdown(screen black) , i had to hold power button 3 sec.

Since the new version, it seems the problem is solved. Well so far , after few hours no crash. I hope its real! Did Malik really solve this problem?

Please test yourself and see the result! I hope i'm not wrong.

My setting are by default , LPC&EC is On , EC-ACPI is On

Here the link
HWiNFO64 Download
For those who don't know. The software monitor temp and its the only app i know that can control the fan speed.

 

Never had that issue with HWiNFO64 on any of my Alienwares but good to know anyway thanks.

Sent from my GT-N7000 using Tapatalk

 

Seriously, i know not only me have idle crash with HWINFO64 on Alienware laptop.

I discovered that remove the battery fix the issue

I did not do lots of testing yet , but remove the batterie sensor in the configure won't not fix the problem


Mumak is aware of the problem , i hope he read this and this will help find the idle lock/bsod problem.

Alienware Fan Control - Page 46

I don't think you're doing anything wrong.
After so much time I spent with attempts to control fans on Alienware notebooks, so many tests and feedback (and considering your latest report), my conclusion is that the Compal Embedded Controller is not properly designed. There are bugs inside which cause the automatic fan control not to work as expected and many problems when trying to direct the EC to perform a custom fan setting. The firmware doesn't work properly or causes a malfunction when accessed externally (from HWiNFO).
All these issues appear only on models designed by Compal. My fan control seems to work flawlessly on other models (like the M15x and M17x-R2) which were designed by a different ODM.
I'm sorry, but I don't know what more I could do. If my assumptions are correct and the firmware is really buggy, then there's really nothing more I can do here.

 

I played around with this a lot and the owner of HWINFO posted somewhere which I cannot find now two ways in which you can control the fan speed by setting it up in configure. It seems to be an M11x bug with the EC support.

If you use LPC and EC support it will allow you to set any fan speed for the temperature however it will lock up or crash when you begin a game or program and there does not seem to be a fix for this, it is totally random as well and if it locks up you can be left without a fan and it happened to me I throttle like crazy and my CPU and GPU bounced off 100oC. Scary.

If you use SW SMI and turn off LPC/EC you are able to control the fans without a lock up or a crash but you will be restricted to the Alienware set fans speeds of 0 off 3800rpm low and 6900 high. I tested with them but all you can really do is choose for the maximum temp speed to kick in later on but with the fans only running at 3800rpm it will still eventually hit the maximum temp no matter what you set it to after a few minutes of gaming so it makes no difference than using the stock fan settings.

 

Removing Battery fix all the problem above , this is the purpose of the post. I hope the owner HWinfo will read this

HWINFO work flawless without the Battery!!!! HWINFO work flawless without the Battery!!!!

 

Not going to risk it personally because it worked fine for me for several days after the recent update and I thought it was fixed then when I was playing Battlefield 3 it crashed without me knowing and as mentioned both my CPU and GPU jumped to 100oC and i nearly burnt out everything.

It is totally random so be careful it may crash still it may not there is no way of telling.

 

1 week no crash without battery, i did retry battery crashed in less then 1hour.

The only problem i have is that i have to keep the HWinfo Fan control on always ><

 

I found that by repasting with ICD I can keep my temps below 70oC I just dont trust software to control my cooling anything can crash that is proven and especially as when I am playing a game like BF3 and the noise output I dont hear the fan so if it stops running and BOOM. Game over.

Good to hear it works thought without the battery but sadly I only use mine on the battery so again no good for me

 

Running without the battery seems like it would defeat one of the primary purposes for having such a small and portable machine like the M11x.

I am using HWiNFO64 3.92.1515 without issue. You may want to see if that version behaves better. (I have experienced issues with some versions, none with other versions.)

Also, the configuration settings you select can make it unstable. In the configuration, select "Safe Mode" and leave "Low-level PCI Access" unchecked. Do not put a check mark in persistent driver. You don't really want or need to use the driver provided with HWiNFO64.

Here is a screen shot of the settings I use on the M18x. They may work OK on the M11x. (If you don't want HWiNFO to load with Windows and run minimized to the system tray, leave those options unchecked.)

Hope this is helpful. I am working on a tutorial on a related subject. It should be ready for posting this evening. I'll put up a link here when it's ready.

 

Sadly it is an M11x issue solely and has been confirmed by the HWINFO inventor the M14/M17/M18 do not face the same problem, effectively HWINFO will lock up without you realising it and the fans will just stay at a low RPM no matter how much load you place on the CPU/GPU its pretty scary when you look away for a second and suddenly your bouncing off TJMax.

If what the OP says it correct then removing the battery maybe the way but with this model as you say it completely ruins the whole point of the M11x. Personally it is not worth the risk.

 

Ah, sorry to hear that friend. Is it a problem on the M11x with the older versions also, or just the new release? (I am not using the newest, so for all I know it might now play nice on the M18x.)

 

It seems to be all revisions and related to the EC I know the owner of HWINFO has spent hours and hours trying to fix it and it has come down to it working fine for some but not for the majority which is a real pain because like your settings quoted to be able to control the fans by what you know to be reasonable is a real must have for a gamer but especially on the M11x.

The alternate option is to control the temperature settings using the M11 presets but sadly that is set to three speeds Off 0RPM Low 3800RPM and High 6900RPM which is the whole problem because when it jumps from low to high the hairdryer sound kicks in and the noise is extreme I would say even louder than my clevo and the cooling at 3800RPM is not enough for any intensive game.

If what the op says is true hopefully there is still the possibility of a fix but removing the battery is a no go IMO and after the other day when i was fiddling and thought everything was fine with my own fanspeeds I loaded up Payday the Heist and 30 seconds into the game I dropped to 3fps and both chips were sitting at 100oC and HWINFO had locked up which only a hard reset can fix, I decided after only having it for a week haha it was not worth the risk

 

That really is a shame. The program is pretty awesome. I just posted a thread showing some of its capabilities in the M18x forum. Maybe the developer will make some changes so it will work better in an upcoming release. I truly hope so.

http://forum.notebookreview.com/ali...mperatures-game-benchmark-screen-display.html

 

I doubt that:

HWiNFO32 activity/support terminated on NBR

 

I am having this issue too on an m17x R3. Removing the battery worked as well... Interesting.

 

I have'nt tell mumak ( software owner ) of the solution.