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    I had a small problem with my laptop and dell sent someone to my house to fix it (VERY PLEASED)

    Discussion in 'Alienware M11x' started by LupinTheThird, Aug 11, 2010.

  1. LupinTheThird

    LupinTheThird Notebook Guru

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    Sup guys,I made a thread a while back about this busted headphone jack on my M11x. After calling Dell, they said they would send someone over to FIX IT, I didn't have to send it in or anything. Before this, I went to GeekSquad at bestbuy to see if they could fix it and the guy said they would have to send it in, which would take up to 3 weeks. I called other places and they were charging 100 dollars.

    THANKS DELL!
     
    LupinTheThird, Aug 11, 2010
    #1
  2. kent1146

    kent1146 Notebook Prophet

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    That is exactly why I always buy my extended warranties from Dell. If you buy from some place like Best Buy, or even Squaretrade, they pretty much just take the laptop and ship it to Dell. If you get an Advanced Protection warranty from Dell, then they send out a technician next-day with the part in-hand to fix whatever problem that you have. If you use your warranty even once, then it pays for itself.
     
    kent1146, Aug 11, 2010
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  3. Noah14

    Noah14 Notebook Evangelist

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    Wait, was it a basic warranty or was it an accidental/premium one?
    Cause it seems if you upgrade to the accidental/premium ones, you get treated better...
     
    Noah14, Aug 11, 2010
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  4. kent1146

    kent1146 Notebook Prophet

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    That is definitely the case with the accidental / premium warranty. If you have only the Basic plan, then you need to mail your laptop in for most major issues.
     
    kent1146, Aug 11, 2010
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  5. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    As long as you dont have to send it in, you are good, and treated the same in my exerpience.
     
    ACHlLLES, Aug 11, 2010
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