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    I just want my Motherboard replaced dell :(

    Discussion in 'Alienware M11x' started by DeeVu, Mar 25, 2011.

  1. DeeVu

    DeeVu That Compsci/Psych Major

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    So, I just got off the phone with AW customer service. Took about 3hours and only reason i had to was that I have family coming over.

    The reason? My GPU in my M11x R2 does not run at stock. I need to underclock the shaders to keep games from crashing 30min in.

    What did we do in the phone call? Installed factory drivers, ran tests, booted in safemode. Stress tested the GPU, CPU. Ran WEI (twice). All the while no crashes. So then I say what if I play a game (black ops) and if it crashes then we do something. He said ok. 5min nothing. So I say ill call back if it crashes. 10min later it crashes and I call back. Thankfully they have my notes on record and I can continue with this rep. Except this rep runs the same tests with different programs. GPU stress and CPU stress. All pass. Turns out now my family is coming over and I have a date with an AW rep on monday at 1:30.

    All the while my WoW, BlackOps and various other demanding games cant play at stock clock speeds :(

    I just want my new motherboard!!!
     
    DeeVu, Mar 25, 2011
    #1
  2. ejohnson

    ejohnson Is that lemon zest?

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    Video tape it? get a camera and have it watch you play over your head or something.
     
    ejohnson, Mar 25, 2011
    #2
  3. DeeVu

    DeeVu That Compsci/Psych Major

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    Yeah im thinking about running the test for 30minutes since thats how long it takes before it crashes. If not than that works better.
     
    DeeVu, Mar 25, 2011
    #3
  4. MasivB

    MasivB Guest

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    put it on youtube

    GREAT SUCCESS!!
     
    MasivB, Mar 25, 2011
    #4
  5. Phantom3D

    Phantom3D Notebook Consultant

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    Hope they fix it for ya. I have very good experience with Dell support!
     
    Phantom3D, Mar 25, 2011
    #5