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    I messed up one of my headphone jacks, is this covered by warranty or can I fix it myself

    Discussion in 'Alienware M11x' started by LupinTheThird, Jul 30, 2010.

  1. LupinTheThird

    LupinTheThird Notebook Guru

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    I was at the airport the other day and put my m11x in my case with my Astro a30 headsets plugged in and somehow it slipped off my leg. I caught the wire from instinct and the plug on my headphone tore off. the headphone jack is pretty messed up, but it does work if I hold the headphone plug into the jack

    is there someway to fix this? and is it covered by the warranty? thannks
     
    LupinTheThird, Jul 30, 2010
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  2. swannyy

    swannyy Notebook Enthusiast

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    It depends entirely on whether you purchased an accidental damage warranty with your system. Check your paperwork, if this is the case, call alienware and they'll get it fixed somehow. If not, then there's nothing you can do.
     
    swannyy, Jul 30, 2010
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  3. kent1146

    kent1146 Notebook Prophet

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    If you purchased a system with Advanced Protection, then you are covered. That warranty level covers accidental damage. If you only have the basic / standard warranty package, then you are not covered. You will need to pay for repairs out-of-pocket to get it fixed.
     
    kent1146, Jul 31, 2010
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  4. LupinTheThird

    LupinTheThird Notebook Guru

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    do u know where i can get it fixed? is it possible to fix myself?
     
    LupinTheThird, Aug 1, 2010
    #4
  5. kent1146

    kent1146 Notebook Prophet

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    Call dell.
     
    kent1146, Aug 2, 2010
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  6. BatBoy

    BatBoy Notebook Nobel Laureate

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    As a reminder to all, fraud is not tolerated here on NBR. NBR has a very strict policy towards this.
    Fraud discussion will be removed and infractions issued with possible bans.

    Do not discuss. See the forum rules.

    Thanks.
     
    BatBoy, Aug 2, 2010
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  7. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    it will probably require mobo change, so if you don't have complete care, you will probably have to wait until it requires mobo change.
     
    ACHlLLES, Aug 2, 2010
    #7