Is USB 3 working?

Right out of the factory box, I noticed some quirky issues with my USB 3 ports that I am not sure is normal or malfunctioning? First, when I connect my Razer Orochi mouse while another USB 3.0 hd is connected, the Razer just shuts off after a short while. Now, the same Razer works fine on the left side of the m11x, but once again shuts down when connected to either USB 3 port. Finally, my xbox 360 wireless receiver is not even recognized when connected but works flawlessly on the left side. I know that my USB 3 ports work because the system device properties state they work properly. Also, my Seagate Goflex HD USB 3.0 seems to work fine, although I only get 40 MB/sec write speed.

Does anyone have any ideas what could possibly be wrong with my USB 3.0 ports or is this completely normal? I really thought that USB 3 was backwards compatible with USB 2.0 devices. What can I do to fix them to work correctly?

 

I don't have these issues. My issue is when I plug a USB 3.0 compatible device such as a flash drive into the USB 3.0 port it says something along the lines of "your USB device will perform better in a Superspeed (USB 3.0) port."

Two things:
1) It is in the Superspeed port
2) I have the drivers installed for USB 3.0

 

Should I try reinstalling the drivers?

 

Okay, I think I found my answer. I went to Razer's site and found an article stating to make sure the port isn't set to go into hibernation mode. I can't verify that is the issue because I am away from my M11x, but that sounds like what may be happening here.

 

Sounds plausible. good luck.

 

So far so good! I unchecked the root hubs for the usb controllers to "not" allow the system to shut down the ports to save power. Now everything seems to be working fine! I am not sure why the settings have a default setting in turning these off. It doesn't make sense why anyone would want their usb to just cut off.

 

It has to do with conserving battery power I think. It's a little strange there isn't a auto-detect for AC power involved.

Btw, where are you finding these settings? I had some wonky results with my USB port when using my notebook cooler's fans plugged into the USB port and I want to see if this solves it.

 

Here you go:


Q: Sometimes my Razer product does not work at startup after a cold start?
A: Make sure your ports are not going into hibernation mode. Check the following:
- Right click on the My Computer icon and choose Properties.
- Click on the Hardware tab.
- Click the Device Manager button.
- Click on the + sign next to Universal Serial Bus Controllers.
- Right click on any Root Hub and choose Properties.
- Click the Power Management tab and make sure there is NO CHECK in "Allow computer to turn off this device to save power"
- Click the OK button and do this for each Root Hub.
- Next, click on Start and Control Panel.
- Double click on Power Options.
- Click the Hibernation Tab and uncheck Enable hibernate support.