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    Just got off the fone with dell, henge issue related(new screens)

    Discussion in 'Alienware M11x' started by sanche, Feb 14, 2011.

  1. sanche

    sanche Notebook Enthusiast

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    I apologize if this was said before but they said that they were going to have new screens on m11x to drastically reduce the henge issue. They also said they know it's a problem on their part. I also read around here that they would cover this specific problem even after your warranty is up(mine is up After 24 days), i asked and they said that they would.
     
    sanche, Feb 14, 2011
    #1
  2. bchreng

    bchreng Notebook Evangelist

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    That sucks to hear. So the new screens will only reduce the issue and not get rid of it completely? That's utter bs and they really need to own up to this error.
     
    bchreng, Feb 14, 2011
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  3. thegh0sts

    thegh0sts Notebook Nobel Laureate

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    chris-m says dell has acknowledged the problem and they're doing hinge replacements.
     
    thegh0sts, Feb 14, 2011
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  4. first_leviathan

    first_leviathan Notebook Consultant

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    Fingers crossed they're using a completely new design that's much stronger than the last one.

    Guess someone has to receive the new hinge then do a tear-down for us to know.
     
    first_leviathan, Feb 14, 2011
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