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    M11X R2 locks up completely while downloading over wi-fi

    Discussion in 'Alienware M11x' started by madpacket, May 16, 2011.

  1. madpacket

    madpacket Notebook Enthusiast

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    Hello all,

    Just wondering if anyone is experiencing the same issue. My M11X R2 works great for the most part except when I try to transfer large files or download large games via STEAM over the included Dell WiFi antenna. For some reason it randomly crashes (between 1 to 10 hours) where the entire computer freezes. I can't perfomr a "CTRL-ALT-DEL" to open task manager and kill a hanging thread, there is no response to keyboard or mouse input, I have to hold the power button down for 5 seconds to hard reset it.

    Again, this only happens while transferring files via Wi-Fi, I could not re-create the problem over the ethernet port.

    Things I have tried to fix this issue:

    -both of the available Dell wifi driver sets
    -Disabled my light overclocking settings
    -Fresh install of Windows 7

    Do you think if I replaced the Dell WiFi card with a better card that my problem my go away?

    I've got about a month left under warranty so I'm wondering if I should get this looked at by Dell when I contact them about the hinge issues?


    Here is the specs for the machine. I have added a 160GB Intel G2 SDD drive since the original order but the hard locking happened on both drives.

    224-8847 Alienware M11x, Soft Touch Ste alth Black
    313-9774 Overclockable Intel Core i7 64 0UM (4M Cache, 2.266 GHz Max
    Turbo Frequency)
    317-4706 4GB Dual Channel DDR3 at 800MH z
    330-9945 Alienware M11x 90W A/C Adapter
    320-1467 11.6-inch WideHD 1366x768 (720 p) WLED, no WWAN Antenna
    320-9857 1GB NVIDIA GeForce GT 335M
    342-1321 160GB SATAII 5,400RPM
    330-9552 Personalized Nameplate
    330-6106 Personalized Nameplate Trigger
    313-8791 AlienFX Color, Mars Red
    421-3095 Alienware Command Center Softw are, M11x
    421-1400 Genuine Windows 7 Home Premium , 64bit, English
    420-9691 DataSafe Local BackUp 2.0 Basic
    420-6436 PC-Restore, Dim/Insp
    421-0092 DELL-DOWNLOAD-FLAG
    313-9856 Integrated 10/100 Network Inte rface Card
    410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
    313-9958 Integrated High-Definition Sur round Sound Audio (5.1)
    430-3796 Alienware M11x a/b/g/n 2x2 MIM O Wireless
    330-6348 Automatic Updates: On
    330-8995 1.3 Megapixel Webcam
    922-2597 *Dell Hardware Warranty Plus On -Site Service, Initial Year
    929-5570 *Third Party At Home Service, 2 4x7 Technical Support, Initial
    Year
    950-3337 *1 Year Limited Warranty
    950-9797 *No Warranty, Year 2 and 3
    421-1721 Soft Contracts,Banktec Care,Al ienware
    994-3730 *Warranty Support,Initial Year
    430-3773 No Internal WWAN Antenna Insta lled
    430-8555 Optional Bluetooth Module, 2.1 + Enhanced Data Rate
    421-2611 AlienGUIse Theme Manager with Breed Theme


    Any help here would be greatly appreciated.
     
    madpacket, May 16, 2011
    #1
  2. mfractal

    mfractal T|I

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    Sure sounds like it, 99% it's the wifi card.

    Have Dell replace it for you ;)
     
    mfractal, May 16, 2011
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  3. madpacket

    madpacket Notebook Enthusiast

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    Thanks for the reply. I'll give that a shot.
     
    madpacket, May 16, 2011
    #3
  4. ajslay

    ajslay Overclocker, PC Builder

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    thats not the issue. its a power saving feature.
    here's a picture.
     

    Attached Files:

    ajslay, May 17, 2011
    #4
  5. MasivB

    MasivB Guest

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    MasivB, May 17, 2011
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