M11X R3 transplanted SSD, no shutdown.

Hi,

I recently bought a M11X R3 and swapped my SSD from my M11X R2. Updated every possible driver from dell, except NVIDIA. Now, my laptop won't shutdown or sleep. It hangs on a black screen, keyboard lights on and fan running. The only way to effectively shut it down is to hold the power button...

I don't understand, please, help me...

Raine

 

I did something like this from the R1 to the R3, and I went through and uninstalled most drivers before I reinstalled the new ones.

 

Did you do a fresh install on the SSD or just update the drivers? I'm no expert but it could just be some sort of compatibility issue from the R1 install to the R3. I would imagine restoring windows would sort it.. But as said, I'm no expert and just guessing. I'm sure someone with more knowledge will come and help you out.

 

OK, you put on the new drivers, but what did you do with the old ones?

Use Driver Sweeper to remove the old drivers and leave just the new ones. Or if you're unsure, remove both and reinstall the new ones.

 

I updated the drivers, didn't uninstall them.

My event journal records this every time I "shutdown" the laptop:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2012-05-10T21:30:01.542005300Z

EventRecordID 691105

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer M11X-R2

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 129811588220132887

I don't have a clue what this means.

Thanks

 

I'm in the process of uninstalling all drivers, will report back when done.

 

Report: reloading the drivers didn't work. I put the original memory and HD that came with it: same thing.

Conclusion: Faulty hardware.

It seem related to the Intel 3000 HD.

Agreed?

EDIT: Can I deactivate the Intel 3000 and run only on Nvidia?

 

Before concluding that it is faulty hardware, why don't you try a fresh install of Windows? I bet it will work fine if you do that.

 

I used the hard drive they shipped with it, which is a fresh windows 7. It does the same thing.

All memory modules check out on memtest. SSD checks out in my old m11x R2. Same thing with the m11x r3 hard drive. It only works well when I uninstall all possible drivers for the HD 3000.

 

I'm still not sure it's a hardware conflict. I had odd driver issues with my HD3000 (not the same issues as you are having) and reinstalled everything I could find. I finally went to Intel's site and dug around for the CPU drivers and installed those. It got rid of my driver issue.

 

well the HDD m11x comes with has alienware OEM win7 on it, so it isn't exactly a clean install as it has drivers plus some minor crap pre-installed... just download an ISO from windows website and make a bootable USB stick with win7 setup on it... with a quick USB and an SSD it hardly takes half an hour to reinstall... plus few more minutes for all the drivers.

Way less troublesome and time consuming option.

 

This is the way to go. The only reason I didn't do this was because I didn't want to wait until after the weekend for the computer guy at work to reinstall Win 7 Pro and ActiveDirectory and Office on my computer. If I could have done the Windows install myself I would have done it. But they (wisely) don't give me the code.

 

Hi,

Finally, Dell replaced the motherboard and now everything is fine. Faulty hardware.

Thanks all.

Raine

 

Glad you got it sorted.