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    M11X Shuts off when picked up

    Discussion in 'Alienware M11x' started by unknown_host, Jun 13, 2010.

  1. unknown_host

    unknown_host Notebook Enthusiast

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    Hey guys,

    My m11x shuts off (like the power has been killed) when I pick it up, especially if I pick it up from the front right corner of the laptop.

    It reminds me that the internal battery is faulty, or the connection to the battery is faulty, but that is just a guess.

    Has anyone else experienced this? I want to open it up to look but I do not want to void the warranty.
     
    unknown_host, Jun 13, 2010
    #1
  2. niithegoat

    niithegoat Notebook Consultant

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    yo, yes. I had that issue.. and I had to get the motherboard replaced. Mine was shutting off randomly but specially when I picked it up. i called alienware and they had somebody onsite with a new mobo in 3 days. Btw, I sold that and Im getting the r2.
     
    niithegoat, Jun 13, 2010
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  3. unknown_host

    unknown_host Notebook Enthusiast

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    So technical support had me remove the bottom, unplug the battery and plug it back in. I was impressed that they trusted me to do it, and now it is not shutting off!... It doesn't really thrill me since it's easily possible it could start doing it again.
     
    unknown_host, Jun 13, 2010
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  4. ryanlin2002

    ryanlin2002 Notebook Enthusiast

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    Get them to replace the motherboard. This sounds like a grounding issue in between the motherboard and the case.
     
    ryanlin2002, Jun 13, 2010
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  5. ninja2000

    ninja2000 Mash IT

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    I had exactly the same issue.

    I replugged the battery and checked everything else was well plugged in case something was causing a short.
    Since putting it back together I have not had the issue once and my m11x gets abused quite badly as I take it everywhere.
     
    ninja2000, Jun 14, 2010
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  6. Cdoan34

    Cdoan34 Notebook Consultant

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    actually. i had this issue. and i found out that it was the RAM. sometimes when they build the computer. they dont insert the ram correctly or its loose. all i did was take out the ram and put it back in and no more random resets.
     
    Cdoan34, Jun 15, 2010
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  7. freeman

    freeman Notebook Deity

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    Good call, this would in general cause unstable system also. But it wouldn't happen to me as I would open any user accessible part and double check everything when I first get it.
     
    freeman, Jun 15, 2010
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  8. unknown_host

    unknown_host Notebook Enthusiast

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    Hm well it has started doing it again, I will try reseating the ram.
     
    unknown_host, Aug 8, 2010
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  9. surfxombie

    surfxombie Notebook Evangelist

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    Does it do it on external power?
    Can you run it without the battery and just external power (I have no idea if this is possible), and try again?

    Another wild stab... there is an accelerometer for the HDD but I would expect that to at worse hang the PC not turn off the power.
     
    surfxombie, Aug 8, 2010
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