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    M11x Battery could not be identified?

    Discussion in 'Alienware M11x' started by AlienTroll, Jul 9, 2010.

  1. AlienTroll

    AlienTroll Notebook Evangelist

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    I've had this problem before.After the POST screen there's a message saying
    " Battery could not be identified
    The system cannot charge the battery
    Strike F1 to continue
    Or run diagnostics by pressing F5    "
    As you know I cannot charge my battery.But the charger still charges it but it doesn't charge it up to 100% it just keeps it from going higher or lower if you get what i mean.The only possible fix i know is by going into the BIOS and changing "battery enabled" to "battery disabled" and then vice versa after the m11x has sucessfully booted.I think I'm the only one having this problem.Sometimes it fixes it self :confused: but after the BIOS update that fixed the "always enabled battery charging" I couldn't use the idea that I just said before.This is my first thread and please help! :confused: :(
     
    AlienTroll, Jul 9, 2010
    #1
  2. Neil McRae

    Neil McRae Notebook Evangelist

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    sounds like a faulty battery. Contact dell they'll send a dood out with a new one.
     
    Neil McRae, Jul 9, 2010
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  3. AlienTroll

    AlienTroll Notebook Evangelist

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    Highly doubt that its a faulty battery.
     
    AlienTroll, Jul 9, 2010
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  4. Ride The Solar Winds

    Ride The Solar Winds Notebook Geek

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    Mine did this when I first got it, don't worry about it. You'll find it still charges anyway. It stopped popping up after a while and I did absolutely nothing.
     
    Ride The Solar Winds, Jul 9, 2010
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  5. AlienTroll

    AlienTroll Notebook Evangelist

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    Oh,Thanks! :D Just found that out.Waited to see what happened when my battery went flat.Windows 7 was saying its 0% but it ran for an extra 2 hours! Thanks for the reply! ;)
     
    AlienTroll, Jul 9, 2010
    #5
  6. Neil McRae

    Neil McRae Notebook Evangelist

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    like i said it sounds like the electronics that manage the battery has some sort of issue. Dell will send you a new one without any big deal.
     
    Neil McRae, Jul 9, 2010
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  7. Ride The Solar Winds

    Ride The Solar Winds Notebook Geek

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    ^I just explained I had the same issue and it resolved itself. It's pointless to send it back.
     
    Ride The Solar Winds, Jul 9, 2010
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  8. erawneila

    erawneila Company Representative

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    I'd recommend that you fully discharge the battery, then remove it from the system (8 screws on the bottom panel to get to it). After doing so, hold down the power button (with AC removed) for about 20 seconds. Stick the battery back in and charge it fully. If it still doesn't work, call support and get a new one as something is wrong with it.
     
    erawneila, Jul 12, 2010
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  9. AlienTroll

    AlienTroll Notebook Evangelist

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    Nah,rather not fiddle around inside.Also it fixed it self so no point,but it will do it again sometime.It happens when I shut the lid when going into sleep or with shut down. :rolleyes:
     
    AlienTroll, Jul 13, 2010
    #9