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    M11x R1 randomly shutdowns after a few minutes

    Discussion in 'Alienware M11x' started by gecko40, Mar 1, 2011.

  1. gecko40

    gecko40 Notebook Guru

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    My M11x just randomly shut downs after a few minutes booting up... Do you guys think I should send it to warranty?
     
    gecko40, Mar 1, 2011
    #1
  2. ragingazn628

    ragingazn628 Notebook Consultant

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    what do you mean shuts down? when it idles or when you're actively using it?
     
    ragingazn628, Mar 1, 2011
    #2
  3. dirkdaring

    dirkdaring Notebook Enthusiast

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    It could be your overclock, try turning it off.

    Mine does that too, but not as much, I can game fine on it OCd for hours. But if I leave it be or do just windows tasks it will random reboot. With the oc turned off its never crashed.
     
    dirkdaring, Mar 1, 2011
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  4. iGVE

    iGVE Newbie

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    Hello! I have same problem but with blue screen, it randomly shuts down with BOSD it can be while IDLE or while doing something but is happening a lot :( I have the R1.

    what do you guys suggest? I have tried clean install and still the same, maybe update BIOS?

    Thanks
     
    iGVE, Mar 1, 2011
    #4
  5. kent1146

    kent1146 Notebook Prophet

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    What I would suggest to both of you is to call Alienware (not Dell) for support.

    Random lockups / shutdowns / BSODs can happen for any number of reasons. And it is very difficult to diagnose and troubleshoot this kind of stuff via forum posts.

    Call Alienware (not Dell) for support. They will be able to determine whether the problem is software-related or hardware-related. If it is software-related, they will be able to instruct you how to restore the laptop back to factory condition, and remove any potentially unstable applications / drivers that you may have installed since receiving the laptop. If it is hardware-related, they will be able to issue a Service Order to have someone replace the defective part(s).
     
    kent1146, Mar 1, 2011
    #5
  6. cappielloa

    cappielloa Notebook Consultant

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    As someone already mentioned, if you're overclocking, turn it off. Otherwise, there's really nothing else you can do besides call support. No clean install will fix hardware problems.
     
    cappielloa, Mar 1, 2011
    #6