M11x R3 Dell Email "Shipping You Correct Power Adapter"

Hey all,

I received this email earlier from dell:

Dear Dell Valued Customer,

Thank you for choosing Dell for your recent purchase of a Dell Computer. Please be advised that an incorrect power adapter was shipped with your system. We are in process of arranging shipment of the correct power adapter to you. You should receive the new power adapter within 9 days.

We sincerely apologize for any inconvenience this may cause, as the purchase experience of our customers is our foremost priority. Please contact Dell at 0844 444 4712/ 0848 330 085 should you have any questions.

Regards,
Dell Customer Service

 

whats the part number of the adapter that came with the machine? and on the new one ? (when you get it)

 

yeah i got this email aswell i didnt even know i got the laptop as soon as it was released only turned it on once so haven't used the AC charger yet.

 

I have the same fat ridiculous charger Redback does.

I hope mine gets replaced.

 

i guess we all got the fat brick one and yeah the new m11x r3 suppose to come with the new slim adapter. i hope i get a replacement too.

 

mine is pretty slim, whats the part number of the correct one?

 

I have exactly the sa;e problem, but I didn't received the mail, I called them today and they asked me to send them a pict of the AC...

I did it ... will see ...

I really hope this is just a small mistake and that we'll get the good one soon ... I don't want to carry a brick in my bag ...

PS : part numer : YY20N

 

I didn't get any email

 

the slim one is the flextronics one, that's the brand, make sure you tell them that.

 

maybe you already have the right charger? mine is the 'flextronics' one. the other one is huge, there was a pic floating around the forums somewhere early on. i think you'd have noticed if you got the wrong one right off the bat

 

Yeah no ... according to the DELL service there was an option (and there is an option for 66$) to get the slim one ... didn't noticed that ...

I have to say ... the computer itself is great, but the "packaging" accesory, ect, aren't that great ... I bought the neoprene sleeve for the computer and it bearly fit inside it...

I had an eeePC before and ... even thought inside the beast there is no comparison ... the dell packaging kinda suck ... for such a High profile computer ... you excpect a little bit more than a Brick as AC, and the accesory to fit exactly ...

 

Odd! I don't recall making a specific selection for a power adapter. But if that were the case, it wouldn't apply to the people getting emails about the wrong one sent out. I have to agree with you about the neoprene sleeve... it doesn't fit properly imo, way too tight. I bough a MacTruck hard case anyway, but the other one was kind of a waste of money since I don't use it.

 

my power supply - Australian model - isn't as long as my other laptop power supplies, isn't as wide either, but is definitely taller/thicker than my others, which is a surprise. It's closer to being square in cross section than a flat rectangle like the others.

Does this match the description of the "brick"? It's still smaller than my others overall, just much thicker.

 

Hi All, nothing arrived in the post as yet but they mentioned it might take up to 9 days. This is the original PSU I received:



Its rather chunky and not thin like the one on my M17x.

 

Thats the one I have and I didn't receive an email.

 

Thanks for the pic, Redback911. That's the one I have too. That's not the other huge one I saw on the forums somewhere, so I'd thought I got the right one. I didn't receive an email.

In this unboxing, this looks like the correct adapter:
YouTube - ‪[HD]

I wonder what the model of the correct one is? Does anyone have it?

EDIT: This looks to be the correct one: Dell Part# : 330-4113
http://accessories.dell.com/sna/Pop...u=330-4113&price=65.99&client=config#Overview

That one was the one I chose. On the order page, there is no option to pick the one I got, so definitely a mistake on their end.

 

yup i have the same exact brick O_O i was wondering if it's the right one or the wrong one?

This is funny chatted with dell today and he can't find my service code? I'm like what?! lol

 

and "whats" wrong with it

there is also a setting in the bios, to notify if an unsupported power adapter is connected. Mine has never complained

 

I just tried calling Dell and they have no record of my service tag or my express service code. The guy said he would submit a "special inquiry" but I would have to call back tomorrow.

100 bux says they'll have no record of my call tomorrow..

 

Redback,

Could you please let us know what the part # of the correct power brick, or even better, post a similar picture of it?

I also received the same one as your original with my R3 and would like to get my hands on the 'correct one', if possible.

TIA

 

Wow Im still waiting on my R3 to get here and I have a 90W super slim power supply i was using for my R1 that I will be using for my R3.

 

Hi all, my new one arrived a few days ago. Actually it was exactly the same as the first one! So who knows, right now I have two PSU's both work great so I think I'll quit while I am ahead and look for an aftermarket slimline adapter.

 

Mine that I just got with my R3 actually looks different the the photo above, not much but its the same style. I will check part numbers. I'm sure any of the 90watt adapters will work. The slims adapters are nice because of the lightup cord to tell its plugged in.

 

tech9,

please do post the part number - I have one of the 'light up cord' types for my work laptop & it's quite a bit nicer than the cheap looking one that shipped with the M11x.

Redback - thanks for posting, appreciate the response.

 

Did anyone in the USA ever get one of these emails? I just got my R3 as a warranty replacement for an R1 so I doubt I would get one of the emails like a straight R3 customer would. That said, mine looks exactly like the "wrong one" pictured in this thread except that it has the US version of the wall connecting cord. It is MUCH bigger than my R1 adapter, which I am tempted to switch with it before shipping back if they are compatible.

 

I'm in the US and never got an email; I ordered my R3 on the release date. I haven't bothered to call Dell about it though, so not sure what they'd say if I asked for them to send it out. Probably turn into an hour-long call.