M11xR1 Troubleshooting Thread

Too bad Win7...deal!

Nope, too bad alienware couldn't make speedstep possible with cpu OC'd.

 

http://dl.dropbox.com/u/5020311/m11x/8656868 - Copy.png

What can it be? I've got all drivers from dell, no special devices in laptop.

 

Also i've got
Intel_Canitga-GS45_A00_R253567.exe
But can't install it cause, as setup tells me, this system doesn't answer for minimum system requirements. ?

 

It could be the freefall sensor driver for the HDD that is showing as unknown device. Look through all your devices and see if it's there. If not, install the freefall driver.

I had this problem... I thought I had installed the driver correctly, but I had this 'unknown device'. I figured out it was the freefall sensor and reinstalled the driver. The unknown device went away.

 

Thanks, will try

UPD: Yep, you were right, reinstalled fall driver and now no unknown device

 

i have a question... i lost a screw on my name plate, some thing wrong with my warranty ?

 

I think I might have some extras if you need them! (hopefully I haven't lost mine) I had a spelling mistake on my name and Dell replaced my plate for free. So I have a spare set of 4.

 

omg, where do you live ? i live in Viet Nam... that's impossible , btw, thanks .

 

I had a similar error but only after updating BIOS, and several of the Dell drivers. THEN system board swap that had old BIOS. Lots of errors after that until I reinstalled the driver set.

 

Argh. Oh well, at least I tried! I live in Missouri. My dad was in 'Nam once...in 1970 though lol

 

haha, really? your dad is Vietnamese ? stop chat chit there, give me your yahoo, let make friend together.

 

I have this problem with my m11x. Most of the time when I go into the control panel my explorer.exe freezes up and I have to restart it. But when i go into My Computer or any other area in explorer it's fine. Anyone know the problem? I'm OCing btw.

 

And if you don't over clock the system, do you have the same problem?

 

heh, I'll go check that now.

 

this happened on my studio xps 13 also. to solve this update the java on your computer. there was another thread that said something about it.

 

this sounds like a software trouble... you should try to reinstall OS is the best way.

 

PM'd you about that! Could actually use the screws, one fell off of mine, too! And I'm in the country, so shipping it would be no problem (I would hope >_<)

 

i get this same issue. i cannot seem to leave my m11x in sleep. i have to shut it down if i'm going to move it. or if i do put it to sleep, i have to handle it like its a newborn baby.

I think it's a problem with the accelerometer being to sensitive. i posted a thread about this problem here

 

Mine is misspelled, too. however when i got my replacement, not only was the workmanship shoddy, but it didn't say " Designed by Alienware". instead it said "Designed in Miami, Florida".

 

I don't get BSODs but I do get strange behavior. For example, it frequently locks up if I close it before it has finished entering sleep (I had set power button to "sleep" and lid sensor to "do nothing"). When it happens, the AlienFX lighting remains active and the screen is blank. The system does not respond and must be forced off by holding thepower button.

When it doesn't do it, resuming from Hibernate usually has some prompt about a USB device being able to run faster, though my integrated USB devices are the only ones connected, and it also sometimes prompts me with a balloon about "New Storage Device Connected" from the Intel Storage Manager (clicking the balloon launches the manager program which only shows the installed Hitachi HDD... nothing "new"). I find the USB devices functional but with a mark on their host controllers in the Device Manager. I view the DM by device connection and see one or two USB host controllers with an exclamation. The Properties dialog states "Windows has stopped this device because it has reported problems. (Code 43)." They return to normal when Disabled/Enabled, but another sleep/hibernate will trigger it again. It has been this way almost as long as I have had the notebook.

A new problem started a couple days ago with the Adobe Flash 10,1,53,64 update on IE8 (not there with FireFox). Some videos are garbled, flashing frames forward and backwards, and just plain freezing. For example, all of Kotaku's embedded flash videos do it as well as GameTrailers, but not YouTube (or, at least, none that I have seen so far). It only does it with Intel Graphics and Hardware Acceleration enabled, so it seems to be a problem with Flash, except that it doesn't do it in FireFox. Weird.
Examples:
Kinect Video Game, E3 2010: Xbox Live Demo | Game Trailers & Videos | GameTrailers.com
Metroid: Other M's E3 Trailer

Does this happen to anyone else?

 

Yeah! Mine has the same thing: "Designed in Miami, FL" and the font looks like something from Windows 3.1. >_< oh well, I have a crazy last name anyway, at least says who it belongs to now. And datniceguy, I PM'ed you back.

 

Yes, but I can sometimes get it to resume by disabling WiFi and/or changing the O/C setting and/or switching power sources:
YouTube - Alienware M11x repeatedly fails to resume from Hibernate mode

It's actually an underscore and not a pipe.

What were your rabdom shutdown issues? If I close the lid before it finishes going to sleep (the lid sensor is set to "do nothing" and the sleep command is sent manually) there is a strong chance that it will lock up and the AlienFX lights will remain lit while the laptop drains or cooks itself in the bag. I learned to watch out for this pretty quickly after I figured out what was going on. Perhaps it affects shutdowns too? Though it happens often, it's hard to do on purpose due to variable timing, so I made a video of me repeatedly opening and closing the lid to trigger it as well as demonstrate my squeaky/misaligned hinge problem.

YouTube - Alienware M11x hinge and sleep problem

 

@Spaniard - This is what the default screen looks like for evga precision. The clock speeds should look just like this. In your PM response you said you have turbo enabled in bios. The r1 does not have a turbo function, all we have is intel speed step, and the cpu overclock which should say "ENABLED".
Can you verify you have the R1 for me by clicking start right clicking on computer, going to properties...Like at the system line and reply with your processor. Thanks, stevenx





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Sorry thats what I meant, Speedstep vice Turbo. And yes I have them both enabled and I have the M11X R1 with the Intel Core 2 Duo and 8gb of RAM

 

@spaniard, is it working ok now?

 

Yes. As long as I use 550/1320/871. I've tried higher settings but it causes games to crash. So far the speeds listed above have been stable and have improved gameplay in several games. Thanks for the help.

 

Hmm - just had a BSOD waking my system from sleep...

 

Hi guys,
Looked through all this forum and haven't found an answer. Feels like I've kinda special issue:
1. fn+f6 never worked for me.
2. switching between cards possible only in the main Nvidia menu, not in the tray.
3. when I start the game (any) the screen goes blank, while I can hear in game sounds... In other words game loads, but there is no picture at all!
4. flashing Bios failed with the error "100"
5. tried to install new video drivers, including the new one from Nautius. Nothing.
Your help is much appreciated. Thanks

 

Hello,

I have recently (October) bought an m11x laptop. I was very happy with it until recently (~2weeks) my internet started spazzing out.

Basicly what happens is that while I play (World of Warcraft) my latency spikes to about 1200~5000 MS instead of the usual <50.

I have:
- Updated all my drivers
- Reinstalled WoW
- Reset my router
- Reinstalled Firmware
- Uninstalled anything I installed since it started.

No solution yet.

What I can say is that usually when I change the Channel on my router it'll work perfectly for about 1 or 2 hours, after that my MS skyrockets again.

It's not the router because I have another laptop standing right next to this one on which the internet connection has never spiked or such (same WiFi Network).

Ping test on Alienware m11x Laptop (no other applications open)


Ping test on other Laptop (no other applications open)


Any ideas, at all? Desperate here.

Best regards.

 

Ditch the mini PCI card that it comes with and go with an Intel 6200 (or 6300) mini PCI card. I did and it's a huge upgrade. Amazon.com: Intel 6200 IEEE 802.11n (draft) Wi-Fi Adapter - Mini PCI Express - 300Mbps: Electronics

 

My m11x R1 never wakes up from sleep. I've goten rid of the alienfusion, managed my power options, turned hibernate off, and used guru3d's drive cleaner and gotten rid of old nvidia drivers and installed new ones.

I am running non-switchable graphics, overclocked, with nvidias newest 260 drivers though. Is this my problem? Do I have to be switchable to use sleep?

 

I have this weird problem, when in overclocking mode:

And I am downloading a big file (5gb) with high speed transfer rate (5mb/s), or I have several torrents running also with 5mb/s.

edit: nvm internet sucks here

 

My internet connections dies only at 164 OC, any other speed (I have tested them all) does not affect the internet connection at all....

 

How can you varied the OC speed?

 

I did a test in a few weeks, I got to the BIOS and change it, I got from 134 OC to 166 OC, and only 164 did that...

 

* Windows version: Win 7 Home Prem
* Processor: SU7300
* Amount of memory: 2gb
* HDD: 160GB SATAII 5,400RPM
* What power state (saver, balanced, or performance)?: balanced

I was playing WoW while plugged in via AC adapter. Laptop screen turned off while running through a field(I wasn't doing anything that would tax the system much). Keyboard, speakers & Alienware logo were still illuminated. Held power button down and the laptop powered off. Pressed the power button again to power it back up. Keyboard, speakers, and logo illuminated and the CPU fan was at 100%. LCD never illuminated and CPU fan speed never decreased. Power button was un-responsive when attempting to power off the laptop.

Battery died and I tried starting the laptop again. Keyboard, logo & speakers illuminated but still nothing on the LCD. After about 60 seconds the CPU fan kicked on. Power switch is still un-responsive when trying to turn the laptop off.

 

Rather oddly this is most likely caused by the Dell wireless utility. If you search the net for this issue you will bring up a number of threads that all link back to the utility in question. It is something to do with it not initialising properly and hanging the system.

I had this exact same issue and I fixed it by first downloading the wireless drivers from the Dell support website (R262653). You need to do this first or have access to another machine as the next step will essentially shut down the wifi card.

Next uninstall the Dell wireless utility (I can't remember what this looks like in the control panel as I no longer have it) and reboot if asked.

Finally locate the wireless card in device manager and install the drivers manually (browse to the file you have saved down above and let windows do its thing).

Hopefully this will solve the issue of control panel crashing.