My frustration with alienware regarding the m11x R1

I have owned this laptop since the end of April, since then I have had them fix or repair my laptop by sending it in and having techs come over to my house at least 4 or 5 times. Every time something was fixed, something else was ruined in the process.

Now today I receive my laptop in the mail, not only did they not fix the problem like I asked them to, they ruined a part on it as well (the metal plate on the base of it has a screw that wont go in.) they also damaged that part and its all bent all over now, its not flat at all anymore because it has been repaired so many times.

So I called them up today and told them of this issue I have been having since day one with this laptop, and they told me to send it in again, and if I have further issues after that, they will send me a different model.

At this point I'm done with sending my laptop back and forth, I just want it to work, and at this rate I don't believe sending it back again is going to get me anything better. So what should I do? send it in again and cross my fingers that it works this time? or just call them back and tell them I want a new model and I dont want to play any more games?

 

i would try and get a new model out of it, i have had mine almost as long as you and love it. still, if i could trade mine in to get an r3 (which they probobly will send you since they stopped making the r1 and r2's) i would do it in a second, so yea go for it

 

I'm just thinking about calling them up again tomorrow morning and having them do that, so they dont send me a box to send it to the depot, I don't trust the depot at all. (the first time I sent it to them they ruined the hinge cover, and now they damaged my bottom plate so it wont screw in anymore)

instead of waiting and seeing what the depot does next to my laptop, because this ridiculous in 4.5 months I have had the thing serviced 5 times, it didnt even come with the right AC adapter for heavens sake. I feel like I just have a lemon and no one is capable of making it work and it can only get worse. also who wants a laptop that has been repaired and sent back and forth so many times? The unit doesn't have integrity anymore.

 

update: they told me I should hear something by tomorrow or if not tomorrow I should hear something on monday, I really hope they replace my system, like I told them, I own a lemon of a laptop, I need a fresh new start. They have to forward a ticket to upper management and I wont know anything until they get an answer.

 

Im sure this will get sorted. If you are firm but also fair in your approach it will pay off. On the plus side - you WILL be sending it in again whether it is for replacement or repair

 

yeah Im looking forward to what they will say I have to contact them today (monday)

 

I've received replacement bottom panels from them and they all actually have that bend. I've also had them strip screws on me.

 

well just got the confirmation this morning that they will indeed send me a replacement unit within the next 2-3 weeks, the only thing I dont know is what revision it will be, the tech on the phone thought it would be the same model, but she wasnt sure. She said it would be a new unit but it could be refurbished, but she didn't think so. (she asked me what I would want on the name plate, so maybe a sign?)

anyways, it was confirmed, I just hope they dont send me a old refurb replacement.... I dont want more problems.... I thought I would get a new unit if I did this, because the R1 isnt in production anymore..... well I guess I'll find out soon enough.