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    No more custom nameplates?

    Discussion in 'Alienware M11x' started by DigitalNinja, Jan 20, 2011.

  1. DigitalNinja

    DigitalNinja Notebook Consultant

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    Hey guys, I got my R2, it was ordered over the phone and the plate on the back just came with "m11x" on it. So I contacted the rep and he said that they are not making the plates anymore... Can anyone confirm this for me?
     
    DigitalNinja, Jan 20, 2011
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  2. Skillman01

    Skillman01 Notebook Consultant

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    Well that's weird. If they dont do the nameplates anymore why they give you the m11x nameplate. I'll check it.
     
    Skillman01, Jan 20, 2011
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  3. c4sc4

    c4sc4 Notebook Consultant

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    I just went onto the dell website and configured a m11x and it gave me an option to personalize the nameplate. Maybe because you didn't personalize it when you ordered it that they won't give you a new plate.
     
    c4sc4, Jan 20, 2011
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  4. DigitalNinja

    DigitalNinja Notebook Consultant

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    I ordered it over the phone, here is what my sales rep told me.

    "The name plates are no longer available in any Alienware system. They were only available only during the launch of Alienware systems which was a very long time back."

    I'm going to call tomorrow and get someone else.
     
    DigitalNinja, Jan 20, 2011
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  5. bavman

    bavman Notebook Evangelist

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    I got mine customized 2 months ago? Im sure theyve been around forever
     
    bavman, Jan 20, 2011
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  6. DigitalNinja

    DigitalNinja Notebook Consultant

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    Ugh what a jerk.
     
    DigitalNinja, Jan 20, 2011
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  7. headphones989

    headphones989 Notebook Consultant

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    yeah he totally lied to you (that's kind of one of alienware's things, the customizable plate)... and if you can still do it now on their website, you can still get it (when you ordered over the phone, did they even tell/ask you about the nameplate? if not, make sure to bring that up when talking with a CS rep). i didn't get to choose with my refurb but i'm not upset over that because it's not a new unit (my first unit that was new got it though).
     
    headphones989, Jan 20, 2011
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  8. CasheFlex

    CasheFlex Newbie

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    Yeah, what the heck. I plan on ordering an Core 2 Duo m11x, and if i dont get a nameplate, i will cry ;*(
     
    CasheFlex, Jan 20, 2011
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  9. tehkrazyne5s

    tehkrazyne5s Notebook Geek

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    You only get them if you buy them new!

    Not on refurbs!
     
    tehkrazyne5s, Jan 20, 2011
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  10. DigitalNinja

    DigitalNinja Notebook Consultant

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    He was an EPP rep to my work offers a discount... I'm calling another rep tomorrow. It's nice to have your name on it!
     
    DigitalNinja, Jan 20, 2011
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  11. MICHAELSD01

    MICHAELSD01 Apple/Alienware Master

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    Alienware should at least have an option for those who buy from a retailer to order one customized name plate. They should do the same for returns, too. Ome customized plate per service tag. It wouldn't cost them a lot if they made the user pay for shipping.
     
    MICHAELSD01, Jan 20, 2011
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  12. ebondefender

    ebondefender Notebook Evangelist

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    Utter customer service fail. They spelled my name wrong when I got mine and I emailed a Dell rep. I got my replacement plate in about a week or two. The font was a little substandard (looked like they went from the special Alienware font to plain Arial Narrow) but at least they fixed it.

    "She lied...She lied to us!" -Grand Moff Tarkin, Star Wars: ANH
     
    ebondefender, Jan 21, 2011
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  13. svl7

    svl7 T|I

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    It may be different from region to region... It's possible that this service isn't offered all around the world.

    When I ordered my M15x there wasn't an option to customize the name plate... (even though "custom nameplate" was listed in the specs :D) I simply got a namplate with "M15x" written on it...
     
    svl7, Jan 21, 2011
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  14. some guy

    some guy Modding Addict

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    i just got mine with a custom nameplate. (they got the case sensitivity wrong but yea)

    ordered mine on 1/11/11 in the US on the web.
     
    some guy, Jan 21, 2011
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  15. RichardRoma

    RichardRoma Notebook Enthusiast

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    Nameplates definitely still here, i have a customized one, ordered it bit more than a month ago.
     
    RichardRoma, Jan 21, 2011
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  16. Vidaluko

    Vidaluko Notebook Evangelist

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    Maybe is the region, where do I live there is no custom nameplates, the plate just say m11x
     
    Vidaluko, Jan 21, 2011
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  17. bavman

    bavman Notebook Evangelist

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    Where are you from?
     
    bavman, Jan 21, 2011
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  18. headphones989

    headphones989 Notebook Consultant

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    the customize nameplate option is kinda hard to find... at least it was for me the first time... i think it's for everywhere but maybe i'm wrong
     
    headphones989, Jan 21, 2011
    #18