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    Question about warranty

    Discussion in 'Alienware M11x' started by kidio007, Jun 19, 2011.

  1. kidio007

    kidio007 Notebook Consultant

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    Hi! I bought a m11x r2 off ebay about 4 months ago from the US, I currently live in Norway. The laptop is not working as it should and I need it repaired. When I log in and enter my service ID it says United States, do I need to contact the ebay seller to be able to transfer the warranty to Norway, or can I do this myself?
     
    kidio007, Jun 19, 2011
    #1
  2. blaster

    blaster 1 tequila, 2,3,4,5, floor

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    You should be able to transfer the warranty yourself with no issues. you need to fill out this form from the m11x Dell - Ownership Transfers

    and i believe that the warranty is covered internationally.
     
    blaster, Jun 19, 2011
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  3. kidio007

    kidio007 Notebook Consultant

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    Ok thanks. When i went in the Dell Ownership transfers it says: NOTE: Transfers can only be made within the same country (US to US, Canada to Canada, Mexico to Mexico, etc.)

    I need it to go from United States to Norway, maybe this is not possible?
     
    kidio007, Jun 19, 2011
    #3
  4. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    First thing you should've done was transferring the warranty.

    Not sure how it will be handled now but I hope you have all the previous owner information.
     
    ACHlLLES, Jun 19, 2011
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  5. AlienTroll

    AlienTroll Notebook Evangelist

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    I agree with ACHlLLES, you should have done that at the start. It might be a problem now doing it, you should contact the Ebay seller and transfer your warranty status.
     
    AlienTroll, Jun 20, 2011
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  6. kidio007

    kidio007 Notebook Consultant

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    Yeah, I should have done it at the start. I found this form: Dell - International Ownership Transfer Form So all I do is get the ebay seller's name and email, then fill out the form and the warranty will move over? Alienware products are supported right? I can't find Alienware on the product menu on the form.
     
    kidio007, Jun 20, 2011
    #6