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    Rubber Grip bud lost

    Discussion in 'Alienware M11x' started by Oblivion, Feb 18, 2011.

  1. Oblivion

    Oblivion Notebook Enthusiast

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    Or whatever they're called, I'm missing one of my little rubber grip buds for getting a grip of the surface below the laptop. I'm missing the one near the fan.

    Any idea where to get spares? Thanks!
     
    Oblivion, Feb 18, 2011
    #1
  2. slickie88

    slickie88 Master of Puppets

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    Call support. They'll replace them under warranty.
     
    slickie88, Feb 18, 2011
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  3. Oblivion

    Oblivion Notebook Enthusiast

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    oh wow lol didn't think of that. Thanks.
     
    Oblivion, Feb 18, 2011
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  4. flynnaz

    flynnaz I am a Night Elf Mohawk!

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    They can send you a new bottom panal, if the missing rubber foot is on it, other wise it may need to goto the depote.
     
    flynnaz, Feb 18, 2011
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  5. slickie88

    slickie88 Master of Puppets

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    Regardless of which foot is missing, they'll send you either the bottom access plate or if the the one foot on the lower shell then they'll send a tech out to replace that for you. I've already had this done. No need for sending it off.
     
    slickie88, Feb 18, 2011
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  6. Oblivion

    Oblivion Notebook Enthusiast

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    Its not covered under warranty =[

    But the dude offered to do something unorthdox and send me a bottom plate like Slickie88 said but I'm to remove the root myself and apply it to my laptop and send the plate back. ^_^
     
    Oblivion, Feb 18, 2011
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  7. slickie88

    slickie88 Master of Puppets

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    I'm not sure what sort of warranty you have, but it certainly was covered under mine. There wasn't even a discussion about it when I called support. It's covered unless you have some non-Dell warranty. The fact that they're sending you a part pretty much seems like they covered it for you too...
     
    slickie88, Feb 18, 2011
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  8. Oblivion

    Oblivion Notebook Enthusiast

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    The warranty that I have is what I got when I bought the laptop, no upgrades or anything. The dude called it cosmetics and such that cosmetics were not part of my warranty thus no fix.

    The dude said it was strictly not under the warranty and that he was making up a problem so I could get an underground fix of sorts. =]

    Might I ask what type of adhesive you used to get yours back on?
     
    Oblivion, Feb 19, 2011
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  9. Derfernerf

    Derfernerf Notebook Guru

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    Derfernerf, Feb 19, 2011
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  10. kfruit

    kfruit Notebook Consultant

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    kfruit, Feb 19, 2011
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  11. Oblivion

    Oblivion Notebook Enthusiast

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    maybe but eh... they seem a little big...
     
    Oblivion, Feb 19, 2011
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  12. slickie88

    slickie88 Master of Puppets

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    You need to call back and make sure you speak to someone else. Tell them that, no the loss of a rubber foot is NOT cosmetic and that it leads to less air intake. If they tell you otherwise then ask to speak to their supervisor. You might also want to head over to the Dell AW Owners forum and ask ChrisM for assistance.

    It flat out IS covered under warranty.
     
    slickie88, Feb 19, 2011
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  13. Oblivion

    Oblivion Notebook Enthusiast

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    Cool, will do next time this happens. But for now I'm getting my fix.

    Think I should still call up and be sure about it? Or am I good till next time it happens?
     
    Oblivion, Feb 22, 2011
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  14. meLisCha

    meLisCha Newbie

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    Yep. I've got 2 rubber buds missing. Spoke to support via e.mail, sent them a couple of photos of the affected area and I get a brand new base plate, along with new motherboard and monitor, but thats a different story.
    Definitely get in touch with support, if your still in warranty why wouldn't ya.
     
    meLisCha, Feb 22, 2011
    #14