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    So my hinge needs to be replaced...

    Discussion in 'Alienware M11x' started by steveninspokane, Sep 28, 2011.

  1. steveninspokane

    steveninspokane John 14:6 - Only ONE Way!

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    I am no longer under warranty, but they are fixing hinges regardless of that. Only problem is, they want me to send it to them. I am wondering if anyone else has gotten their m11x that was out of warranty fixed like this? Really, I hate the thought of not have my laptop for 2 weeks, especially because classes are in session and I am taking 3 online classes.

    So has anyone gone thru this, and is there any alternatives to my dilemma?

    Thanks
     
    steveninspokane, Sep 28, 2011
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  2. i has m11x

    i has m11x Notebook Evangelist

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    I think sending the laptop in for hinge replacement is standard for out of warranty customers.
     
    i has m11x, Sep 28, 2011
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  3. IrkenLurker

    IrkenLurker Notebook Guru

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    That's weird. I got my hinges replaced about two weeks ago and they came to me for an in-house technician or whatever. Mine's been out of warranty for a while too. You could always call Dell or Alienware tech service and tell them your situation or ask if there's a technician that could come to you to fix it. When I called and got mine repaired, the guy was pretty nice and made an effort to fulfill my needs even though I'm out of warranty. So yeah, all I can say is call and ask.
     
    IrkenLurker, Sep 28, 2011
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  4. morcotics

    morcotics Newbie

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    My hinge is breaking and I'm out of warranty too. I was just wondering, did they charge you for this?
     
    morcotics, Sep 29, 2011
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  5. i has m11x

    i has m11x Notebook Evangelist

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    Dell will do a one time replacement out of warranty for no charge.
     
    i has m11x, Sep 29, 2011
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  6. instantcold

    instantcold Notebook Consultant

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    if you are out of warranty and you need to have hinges replaced, you can either send it in for repair, or you can pay $247 to extend your warranty so you can have in-home-repair. This is what my Alienware Representative told me. I will be buying a m14x soon, so once I get it, I will be sending my r2 in for repair.
     
    instantcold, Sep 29, 2011
    #6