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    What to do for a replacement?

    Discussion in 'Alienware M11x' started by m17xx, Oct 13, 2010.

  1. m17xx

    m17xx Notebook Guru

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    Hi everyone,
    I have a m11x r1 and had been problems with it from the begging on.. was running very hot at all times and sometimes suddently froze, etc. when the hindges were about to fall apart I called dell and they sent someone with a new display. I also told them about the other issues but they were like.. "lets first switch the display and see what happens".. like it would have anything to do with freezing. Now my question is, what do I have to tell them in order to get a replacement system or even a r2?

    Thanks in advance!
     
    m17xx, Oct 13, 2010
    #1
  2. kiwidaniel

    kiwidaniel Notebook Consultant

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    I dont think they will be giving you a r2 if they still selling r1's on the site. So your chances of that are very slim. Meanwhile, I would definitely as for a replacement straight up based on your information.
     
    kiwidaniel, Oct 13, 2010
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  3. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    You will probably have to be more confincing than that, and more attempts to get it repaired.

    See if formatting helps. If you think R1 runs hot, I'm pretty sure you will complain even more with R2's anyways.
     
    ACHlLLES, Oct 13, 2010
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  4. jeremyshaw

    jeremyshaw Big time Idiot

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    I'll have to see about that :D
     
    jeremyshaw, Oct 13, 2010
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  5. corwinicre

    corwinicre Notebook Deity

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    In the hinge thread a couple people mentioned how their techs said after three part replacements one is entitled to a new system. I've never heard of someone getting an R2 as a replacement for an R1, though.
     
    corwinicre, Oct 13, 2010
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  6. jeremyshaw

    jeremyshaw Big time Idiot

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    I agree. Either it never happens (dell policy?)

    or they are told to hush up as part of the terms.
     
    jeremyshaw, Oct 13, 2010
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  7. BatBoy

    BatBoy Notebook Nobel Laureate

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    Call support and explain the issues you are having. They will troubleshoot the problem(s) and you are obligated to work with them.

    You will not find a 'script' here. Talk to support.

    Thread closed - if you are hitting a brick wall with support, see:
    http://forum.notebookreview.com/ali...placement-systems-warranty-repair-issues.html

    Thanks.
     
    BatBoy, Oct 14, 2010
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