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    so funny story dell tech broke my lcd

    Discussion in 'Alienware M11x' started by mdsniper7, May 17, 2011.

  1. mdsniper7

    mdsniper7 Notebook Evangelist

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    so I was getting my motherboard replaced and the dell tech took of the lcd and and let it slide of the table onto tile floor and cracked it, my reaction was a little not friendly considering I just looked at him and told him to get out my house and I then called dell and I will be getting a new one tommrow. However who are these people I mean seriously this dude was just a big , I should have known when he tripped on the way in. But at least dell is gonna fix it or hopefully. What sucks is it was a nice lcd :( however new motherboard is so sexy. Also he said he worked on them before yet he was like this is a r2 right, and I said yep he said that sucks no core i5 or i7 I said HUH?
     
    mdsniper7, May 17, 2011
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  2. KCETech1

    KCETech1 Notebook Prophet

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    ROFLMAO, yes welcome to my experience with Dells onsite support as well. some of their subcontractors are so inept I wouldnt let them replace a lightbulb.
     
    KCETech1, May 17, 2011
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  3. MasivB

    MasivB Guest

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    Did you get his associate number?
     
    MasivB, May 17, 2011
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  4. Mucchan

    Mucchan Notebook Geek

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    I don't think the LCD needs to be taken off when replacing the motherboard. Does it ?
     
    Mucchan, May 17, 2011
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  5. mdsniper7

    mdsniper7 Notebook Evangelist

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    dont know but he did and yes got his number and gave it to dell manager
     
    mdsniper7, May 17, 2011
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  6. KiLlaStrémé07

    KiLlaStrémé07 Notebook Guru

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    LMAO!! Dude you should video record that next time a tech come to visit. That just hilarious and just picturing the tech guy dropped your lcd screen and seeing your shock, unfriendly face towards the guy. I think the end he was threatening you. I will be video cam them when they pay a visit. Well poor guy probably lost his job for that because they are suppose to be professional tech. Oh well i hope you get a new system. =)
     
    KiLlaStrémé07, May 18, 2011
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  7. mdsniper7

    mdsniper7 Notebook Evangelist

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    yep they are sending me a brand new r2 so yay
     
    mdsniper7, May 19, 2011
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  8. jdbaker82

    jdbaker82 Notebook Evangelist

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    I wouldn't have been rude to him about it accidents happen. How do you think he felt that he did something like that? He probably felt really bad and didn't even know what to say.
     
    jdbaker82, May 19, 2011
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  9. Widows Son

    Widows Son Notebook Geek

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    I'm with you.

    Accidents do happen.

    Besides how often do we here how 'terrible' Dell is in servicing their product? Instead of arguing with the customer and saying he has to take up the issue
    with the reps company that screwed up the unit; they're giving new replacement.

    The inconvienance certainly sucks, but Dell is coming through and doing what they can to make it right.

    JMHO
     
    Widows Son, May 21, 2011
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  10. Voodooi

    Voodooi AFK for a while...

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    I would of never kicked him out because in the back of my mind, I would clue in immediately that due to his error, I'd get a brand new system.

    If anything, you should of thanked him lol.
     
    Voodooi, May 21, 2011
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  11. AlienTroll

    AlienTroll Notebook Evangelist

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    Agreed, you get a new LCD for free and it will be perfectly clean. So you should thank him. I also don't really like Dell technicians. Sue dell!
     
    AlienTroll, May 21, 2011
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  12. SMOKE_SKULL

    SMOKE_SKULL Notebook Deity

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    I got my GSXR1100 dyno once and the dumb kid missed a shift and wicked over rev my motor. I hauled off and gave him a dirty look! It took a year but that kid dont work there anymore.
     
    SMOKE_SKULL, May 23, 2011
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