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    920xm issue

    Discussion in 'Alienware M15x' started by caztillo, Oct 20, 2015.

  1. caztillo

    caztillo Newbie

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    Hello, recently I have purchased an i7 920xm processor, but something weird happen when I run any Operative System (Windows 10/ Ubuntu 14). After 8-10 minutes the OS freezes/hangs, I don't know why this happen. I have used Arctic Silver 5 on my 920xm when I installed it. I put photos of my computer specifications based on CPU-Z and GPU-Z also photos of my PSU and my CPU. Someone have any idea? Thank you.

    [​IMG]
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    [​IMG]
     
    caztillo, Oct 20, 2015
    #1
  2. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    May be a chipset driver issue or perhaps inadequate power supply or some other assorted CPU/motherboard problem.
     
    Raidriar, Oct 20, 2015
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  3. caztillo

    caztillo Newbie

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    Hello Raidriar thank you for your answer. If the freezing problem could be the power supply, which PSU is the correct? I will search the latest chipset driver too.
     
    caztillo, Oct 20, 2015
    #3
  4. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    150W power supply is what is original to the M15x. Your power supply may be faulty and need replacement.
     
    Raidriar, Oct 20, 2015
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  5. caztillo

    caztillo Newbie

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    My power supply work fine with my 720qm, but it could not be enought to my 920xm?

    Also, the PC Freezes on battery too.
     
    caztillo, Oct 20, 2015
    #5
  6. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Then it is unlikely to be your PSU or your battery. It is either a chipset problem or a motherboard problem.
     
    Raidriar, Oct 20, 2015
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  7. caztillo

    caztillo Newbie

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    Yeah it seems to be. But I don't know how tackle the problem. Thank you Raidriar for your help
     
    caztillo, Oct 20, 2015
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  8. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    download slimdrivers (and don't install ANY of its adware) and check to see if it finds newer chipset drivers.
     
    Raidriar, Oct 20, 2015
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  9. caztillo

    caztillo Newbie

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    Hello I did it and it not found any update. Could it be a incorrect application of thermal paste the problem?
     
    caztillo, Oct 20, 2015
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  10. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Download throttlestop and keep an eye on what the CPU temperature is. if it is high, then that could be a problem, though I've never had a thermal paste application (even a bad one) give a freeze in windows. I would swap in your old CPU and see if the symptoms persist. If yes, then your 920XM is bad.
     
    Raidriar, Oct 20, 2015
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  11. jexu

    jexu Notebook Enthusiast

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    It is advisable when upgrading a processor:

    Format the pc. Start a new installation.
     
    jexu, Oct 20, 2015
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  12. caztillo

    caztillo Newbie

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    I will try to run throttlestop before Windows hangs. However, I swap to my 720qm and everything works. Finally I want to ask if the black/dark spot in the CPU pins could be the reason that CPU is bad, what do you think about that dark spot?
     
    caztillo, Oct 20, 2015
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  13. caztillo

    caztillo Newbie

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    Hello jexu thank you for you reply, I just install Windows/Ubuntu in a new SSD and the problem persists.
     
    caztillo, Oct 20, 2015
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  14. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Yes...that could definitely be a bad problem. It could be some sort of corrosion or dirt that is impeding proper electrical flow. Given that your system works 100% with the 720QM, I would suspect the 920XM is bad.
     
    Raidriar, Oct 20, 2015
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  15. caztillo

    caztillo Newbie

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    Thank you for your help, I will try to contact the eBay seller.
     
    caztillo, Oct 20, 2015
    #15
    fatboyslimerr likes this.
  16. King of Interns

    King of Interns Simply a laptop enthusiast

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    The 920xm is likey bad! A big surprise though. Looks like you are unlucky.

    I have experience the freezing issue which was due to a failing PSU but if this was the issue likely the 720qm wouldn't work.
    If the replacement 920xm has the same cause then switch PSU as the next step.
     
    King of Interns, Oct 30, 2015
    #16