Command Center nolonger working

Recently, I installed AlienFx Visuallization Plug-in for Winamp and configured it to work but my Command Center slowly ran into problem, first, It always displays the error message when I change the AlienFX profile, I've reinstalled it 3 times and now, it doesn't work anymore, everytime I open the Command Center, it show me the Error message like in the picture and immediately exit. Have anyone encountered this problem before? is it the Command Center's problem or the problem of the OS? Please, help me :'(

 

Are you sure you are using the latest command center from Dell's site?

 

yes, I downloaded it from dell's site for windows 7

 

Is AlienFX working?

 

EDITED Post: I suggested previously that clearing the CMOS will clear the AlienFX chip. This is not the case as I originally thought. Clearing the CMOS (by unplugging the coin cell battery) will NOT reset the AlienFX controller. Thanks to Maxslo for correcting me. I apologize for this error on my part.

 

Lights are still up, I only can't open the command center to change the AlienFX profile

thanks, kosti, will try to see if this works

 

i've done what you suggested, but when I restart the machine, it's lights aren't blue but still red and I still can't use the Command Center. I've heard that this is because of .Net, may be I should give it a try

 

Are you sure you cleared the CMOS? Did your time and date in the BIOS reset?

 

yes, everything reseted except for the lighting. but I've found a way to change the AlienFX profile using registry so maybe it's not the major problem for now

 

AlienFX profile is stored in a separate chip, and clearing the CMOS won't clear AlienFX chip.

From what you said i can tell that your AlienFX chip is ok, so we can move on to assuming it's a software error...

I'd like you to try this:
1. Uninstall Command Center
2. Reboot
3. Install .Net framework (link)
4. Reboot
5. Install Command Center

 

I could be wrong about clearing the cmos but everytime I've removed the coin cell when working on the machine, it resets every color to blue until you start windows and command center loads your last saved profile, so I assumed that clearing the cmos also resets the alienfx lighting.

Also, I recently changed the motherboard and had some problems with AlienFX (the power button wouldn't light up). It turns out that the AlienFX chip on the new motherboard had an older firmware on it and since I didn't reinstall the OS and Command Center it didn't update the controller to the latest firmware. I decided to remove and reinstall Command Center, and upon the reinstall, a message popped up saying something about the firmware being updated. Problem was resolved after that.

EDIT: Confirmed today that clearing the CMOS does not clear the AlienFX controller. Sorry for the confusion guys.

 

Hmm, don't think that's supposed to happen... the chip should only reset to blue when you reinstall CC

 

You are absolutely right! Thanks for correcting me. I edited my post. Not sure why I thought this was the case but I confirmed that you are correct today when I took apart the laptop.

 

No problem we are here to learn and share afterall