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    <--- annoyed alienware m17 customer.

    Discussion in 'Alienware' started by martynpd, Sep 29, 2009.

  1. martynpd

    martynpd Notebook Consultant

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    ok, heres my story

    Ive had my m17 laptop since it first came out in december
    arround about may i started getting some problems, it would freeze about 3times in a days use, the screen turned gray and the laptop locked up, sometimes the VPU recover just kicks in.

    called up alienware. told them what was happening, what drivers ive used, drilled it into them about 4 phone calls later convinced them that formatting my laptop over and over will not resolve the problem. they said. ok send it in its probably the primary graphics card is faulty.
    so i sent it back 9/9/9 got it back today.

    Opened the box, my laptop was very dusty to start off with, i cleaned it to new like state before i sent it, no big deal they probably just left it out on the side. NO box note to say they worked on it or did anything, or to say they found no problems, and noticed they formatted it, fine didnt mind that.
    installed left 4 dead, DOW2 and everquest 2 ( windowed mode,) stright away 10mins of use

    this:

    ( see attachment)

    can anyone help me please? what do i do now? :( same problem to me it appeared they did NOTHING, i left a whole log of hardware errors relating to the gfx card and they didnt fix it.
     

    Attached Files:

    martynpd, Sep 29, 2009
    #1
  2. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    I know the feeling mate; I've had an abysmal time with AW TS, I've had to escalate it to a refund/finance annulment request.
     
    Alexrose1uk, Sep 29, 2009
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  3. martynpd

    martynpd Notebook Consultant

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    ill chill for 10mins have a coffee.

    and dial their customer support again and try and get them to see sense.

    im just pissed off, that the customer support said they will replace it, and they did nothing, not even a we didnt find anything wrong letter.

    i havent got as far as you, yet but ill top up this post when i have more to add.
     
    martynpd, Sep 29, 2009
    #3
  4. martynpd

    martynpd Notebook Consultant

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    ok, on the phone to technical help. and they REPLACED THE HARDDRIVES

    i told them that was not the problem i discussed, and they said to me so what is the problem?
     
    martynpd, Sep 29, 2009
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  5. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    DOH! So they noticed a problem with your HDDs? LOL
     
    Alexrose1uk, Sep 29, 2009
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  6. simonmpoulton

    simonmpoulton Notebook Deity

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    Just get them to send out a new video card for you since it is quite probable that it is causing issues. Funnily enough the two times i've sent my system in and they repaired it perfectly both times.
     
    simonmpoulton, Sep 29, 2009
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