15 Business Days huh?

Well, as of last we all spoke I had ordered a refurb M17X and gotten a solid deal on it. Only problem was it acted all borky when I got it. After spending 6 solid hours with customer service on the phone, they finally decided "Oh your computer is broken" (well no joke, I told them that to begin with) so they'd send me a new one to replace it. Great news right? "Fifteen days max" is what they told me, and I'd have a brand new one for the price of a refurb. Very happy with that. Right?

Wrong.

My initial purchase was 4/24. My complaint / customer service process was approximately 4/29 give or take a day.

My initial replacement order was queue'd "In Production" until 6/3. At which point in time it was cancelled. I recieved a call on 6/5 that said "There was a problem with your replacement system order so we had to redo the order."

Okay, you told me fifteen business days max and we're at probably 25 business days as of 6/3. Now I'm told on 6/5 that my system will be done "within seven business days max" and sent to me. I'm already furious at this point.

I log on yesterday to find that they've cancelled the other order that they prepared for me (the one that was started on 6/5) and they've started up yet ANOTHER order.

The first computer was exactly the same as mine. The second computer had a hard drive and ram upgrade. The third computer is the same as mine but with a blu-ray player.

WTH is the matter with these people? Why has it taken two months to not get me the computer that I paid for and was promised to me? I thought Alienware was supposed to be the tops.

Meanwhile I have a system that stutters and jumps, that's command center doesn't work (period, end of sentence, no matter which version I install), that's touch buttons go out randomly and need a full restart to work, and who's function button just SOMETIMES figures it's going to do it's job.

This is so much more of a headache than any computer I've ever had before.

 

You already have this thread here which you started about your system mate, maybe just post there instead.

I'd recommend calling up Dell and asking what the status is and asking them to explain what the delays may be. I can assume after reading the forums that replacement units seem to be subject to different turnaround times with new orders possibly taking priority. I believe some people may have waited a couple of months for their replacements.

Additionally, I know the delays may be frustrating, but it sounds like you're getting a brand new system for the price you paid for a refurb R1...

 

Please continue in original thread - thanks.

http://forum.notebookreview.com/alienware/479750-good-bad.html