The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    A good Dell/alienware rep?

    Discussion in 'Alienware' started by martymo1989, Apr 28, 2012.

  1. martymo1989

    martymo1989 Notebook Enthusiast

    Reputations:
    0
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    5
    Does anyone know the info of a good dell/alienware rep I can get a hold of? My 11 day old alienware has crashed to a blue screen 9 times, since I got it, 4 times in the last hour. I called 1800alienware with my express service number and the service rep transferred me to a phone that never picked up the second I mentioned that I wanted to return it. I didn't spend 3000 dollars for a computer that barely lasts a week. I'm kind of freaking out right now, so any help would be fantastic.

    Oh, not to mention it came with the wrong GPU/memory.

    The GPU was replaced on monday, but I've gotten no word from the original sales rep on the memory. Not like it matters now...
     
    martymo1989, Apr 28, 2012
    #1
  2. Voodooi

    Voodooi AFK for a while...

    Reputations:
    1,850
    Messages:
    2,874
    Likes Received:
    1
    Trophy Points:
    55
    Can't really refer technical support reps - sales reps? Yes.

    I recommend calling back and scheduling a technician to come out and taking a look at after a remote-diagnostic.

    Ask for a supervisor if you're getting nowhere with the basic reps and at the same time, get them to remedy the ram issue.
     
    Voodooi, Apr 29, 2012
    #2
  3. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

    Reputations:
    37,250
    Messages:
    39,346
    Likes Received:
    70,717
    Trophy Points:
    931
    Mr. Fox, Apr 30, 2012
    #3