A great Alienware Tech. Support experience.

Just wanted to pass along how A.W. Tech. support provided me with a really good CS experience.

I decided to ditch my 2x250 raid set up and install my OCZ SSD to house the OS and other inmortant apps. Then install one of the 250 Gig HDD's for more storage in a non raid set up.

I disabled raid in the bios, installed the ssd and windows didn't recognize the SSD volume.

I called CS and they were more than happy to help me with this even though I was installing third party hardware. They stayed on the phone with me for almost an hour and in no way did they ever try to rush me.

In the end, I ended up installing my other OCZ SSD which worked great. The TS rep even went on to instruct me on how to install the "bad" SSD afterwards so I could format it so it could be used, which also worked.

Now, with a lot of help from TS, my system boots up in less than 30 seconds and I couldn't be happier.

 

Rob41,

That's fantastic news!

With the departure of Roswell I was seriously concerned that our available support would be 'lacking'. But, it sounds like regular support has stepped up to the plate.

This definitely makes me feel much better.

Which SSD drive did you install? I've been debating about doing that but haven't really investigated all of the available options yet.

- Denver

 

Yeah man,
he was easy to understand and it was very clear he knew what he was talking about.

I installed one of the first OCZ (slc) SSD's. They are actually a re-branded Samsung unit. Newegg still sells them and they are still pretty expensive compared to even the newer Vertex series.

I think it's one of those things that once you try, you won't want anything else. SSD's make much more of a difference than you can gather from specs and benchmarks.

In a few months I'll be putting two larger and newer SSD's in raid 0 into my M17.

Rob

 

Thats excellent that they were willing to help you even though it was from a third party. Hell, from any company for that matter.

 

When I called, the first thing I was expecting to hear was that they couldn't help me with someone elses parts.

I'm glad to say I was pleasantly surprised.

 

man rob thays good make sure to get vertex seris and to follow this guide to make them way faster

http://www.ocztechnologyforum.com/forum/showthread.php?t=47212

 

Yaaay that's awesome, I guess it really all depends on who you get though... usually when I call for help I know more then them about computers

 

That's a real good guide Moo. I've done most of those things on mine and my M17 is so much snappier now.

 

every time ive ever called AW support i get an outsourced call center with someone that understands 50% english and can speak the other 50%. Some times i just wanna say " I KNOW YOUR NAME ISNT CHARLES YOU LIAR !!! " lol....and this isnt REALLY an issue, theyve always given decent support. So im probably only complaining because i feel american companys should use american support for american customers, but whatever, i suppose if i could get away with payin people waaaaaay less i would also

 

Hey madpengwin, i've never had anyone on AW TS that had poor english. It's weird everytime i call they are like how can I help you, and they use conversational english like, cool, dude, etc. Not one bad support experience yet.

 

Is great to hear feedback from our customers whether it is negative or positive we are here to listen. AW Rose and I do our best to assist you and answer any questions or concerns you may have.

Thank you all for your support!

 

Thats great to hear. I have been dealing with AW for a time now with my own issues and the tech in charge of my case has been great, so has the other techs I have spoken with.