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    A small problem

    Discussion in 'Alienware' started by exiled, May 20, 2008.

  1. exiled

    exiled -_-

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    On 5/6 my video card fried so i called roswell and sent it in on 5/8. Just recieved it today but theres no heat sink on it and there no fan in the package. So...who should i call.

    I did have 2 RMA numbers. 1 RMA number for the video card and 1 rma number for the m15x thermal module. I only recieved 1 shipping label so i sent both the video card, fan, and heatsink(heatsink was attached to the card) to the place on the shipping label.

    EDIT: The roswell guy told me to send in the heatsink and fan
     
    exiled, May 20, 2008
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  2. tacomenace21

    tacomenace21 Notebook Deity

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    thats weird I would think they would want you to just reuse the same heatsink
     
    tacomenace21, May 20, 2008
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  3. exiled

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    i tried to remove the heat sink but i couldnt get it off and i told the roswell guy so he said to just send in the fan and the heatsink too.
     
    exiled, May 20, 2008
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  4. tacomenace21

    tacomenace21 Notebook Deity

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    O ok looks like they have to overnight you the parts.
     
    tacomenace21, May 20, 2008
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  5. exiled

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    i havent called anyone yet...so im guessing i should call roswell again?
     
    exiled, May 20, 2008
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  6. tacomenace21

    tacomenace21 Notebook Deity

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    yeah cause your going to need those parts for it to work. I think its to late in the day to get them tomorrow but I would still call they are there for another hour.
     
    tacomenace21, May 20, 2008
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  7. exiled

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    just called them they...they just didnt ship out the fan and heat sink yet :( o well im a pretty patient person so it doesnt affect me too much i guess. :rolleyes:

    o well back to playing games on my desktop that has a 3d mark score of 1596 :(
     
    exiled, May 20, 2008
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