The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    AC Adaptor problem on my unboxing video!

    Discussion in 'Alienware' started by Entrope, Aug 12, 2009.

  1. Entrope

    Entrope Notebook Enthusiast

    Reputations:
    0
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    5
    So I finally get the Alienware M17X and prepare to shoot my unboxing video.

    I was very impressed with the packaging, the case design, everything really

    incredible. As I am filming the unboxing, I decide to power it up and get a

    weird click, whirl sound and instantly have an error message on the screen:

    "Warning: An AC power adaptor has been detected which is less than the

    recommended 240W adaptor originally shipped. Stealth mode is enabled.

    Connect a supported AC adaptor and restart the system to enable

    discrete graphic. F1 to resume, F2 to setup.

    Now what I have noticed is that I can get into the OS just fine, but the

    system tray will not show that it's plugged in and charging like my other

    laptops. Also, it shows only the 9400 GS video card, not the SLI 280GTX's.

    The worst part about it, was I was filming and unboxing video, and as soon

    as I hit the power up button, I got an error code right out of the box.

    I verified that it was plugged in properly, etc. no problems there.

    So I call dell tech support, and after 25 minutes, I get a person. I am sure

    most of you have been through this, but I literally went through 7 different

    tech agents on the way to the right department... very odd. I finally get

    to the correct transfer I guess and the Alienware customer support rep hears

    my issue and then asks me to call back in 2 hours after I tell him the error

    code. Fine, Ill do that I guess, I am not complaining or bitter. Has anyone

    else had this weird issue as soon as they got their computer or weird issues

    with customer service? I am strongly considering returning it back for full

    refund at their expense. Premium product, premium price, should go with

    premium performance and premium tech service shouldnt it? Again, I am not

    really bitter or complaining, just sort of shocked. Any advice would be great.

    This community has helped me decide to purchase this m17x laptop, so I

    know you guys all have experience here.
     
    Entrope, Aug 12, 2009
    #1
  2. Entrope

    Entrope Notebook Enthusiast

    Reputations:
    0
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    5
    Duplicate thread-- please remove this thread and the other one I posted .
     
    Entrope, Aug 12, 2009
    #2