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    AW Cust Service -- Positive!

    Discussion in 'Alienware' started by Pman, Jun 16, 2009.

  1. Pman

    Pman Company Representative

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    Hey Guys,

    Brace yourselves...

    Aw cust service just outdid themselvs, regualar's here will remember my problem with a Harddrive that I had showing an Error (0) on raid boot.

    Well i called AW as it was on my mind a bit, after a 10 minute chat the gent there simply said

    "no problem Mr Collins we will send you a new one, be there by friday is that ok?"

    What can i say.

    Aw if you are watching, Thank you for Making my day

    Pete
     
    Pman, Jun 16, 2009
    #1
  2. kilthro

    kilthro Floating in Space

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    Nice! Good to hear!!
     
    kilthro, Jun 16, 2009
    #2
  3. Rob41

    Rob41 Team Pirate Control

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    Good tohear you had a positive experience.

    All of my Alienware CS experiences have been only positive.
     
    Rob41, Jun 16, 2009
    #3
  4. kobe

    kobe Notebook Virtuoso

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    That was too easy.. :)
     
    kobe, Jun 16, 2009
    #4
  5. DenverESullivan

    DenverESullivan Notebook Consultant

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    Pmanuk,

    Wonderful... Glad you had a good experience with them. With all the alien bashing that seems to go on in this forum it's nice to hear good reports.

    Everytime I've had to deal with Alienware I have always had a good experience - be it from Roswell or regular support.

    - Denver
     
    DenverESullivan, Jun 16, 2009
    #5
  6. Konig

    Konig Notebook Evangelist

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    +1. Except for some confusion with sending me a wrong part, I've never had problems at all.
     
    Konig, Jun 16, 2009
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  7. Alienware-Armando

    Alienware-Armando Company Representative

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    Thank you for reporting back your great experience with us.
     
    Alienware-Armando, Jun 16, 2009
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  8. Pman

    Pman Company Representative

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    No Problems, people should be credited for good customer service!
     
    Pman, Jun 16, 2009
    #8
  9. poliuy

    poliuy Notebook Evangelist

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    Wait to call it good support, I had good support once, then it took 4 weeks and 3 phone calls later to send me some screws >_< lol
     
    poliuy, Jun 16, 2009
    #9
  10. JasonNH

    JasonNH Notebook Evangelist

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    Glad to hear it.
     
    JasonNH, Jun 16, 2009
    #10
  11. sabricaze

    sabricaze Notebook Evangelist

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    Don't say until you actually get it.
     
    sabricaze, Jun 16, 2009
    #11
  12. JBBW

    JBBW Notebook Consultant

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    It's great to hear about an experience like that. Thanks!
     
    JBBW, Jun 16, 2009
    #12
  13. Pman

    Pman Company Representative

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    have faith :)
     
    Pman, Jun 16, 2009
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  14. kcuk

    kcuk Notebook Evangelist

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    good karma, whilst their being nice ask em where the flippin gpu upgrades are will ya :eek:
     
    kcuk, Jun 16, 2009
    #14
  15. Pman

    Pman Company Representative

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    i did and i am not allowed to comment ;)
     
    Pman, Jun 16, 2009
    #15
  16. kcuk

    kcuk Notebook Evangelist

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    okidoki ...... :D
     
    kcuk, Jun 16, 2009
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  17. Purlpo

    Purlpo Notebook Evangelist

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    Is that ALL? Dont you have to send your faulty harddrive back for inspection?
     
    Purlpo, Jun 16, 2009
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  18. Pman

    Pman Company Representative

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    nope

    just sending me new one :)
     
    Pman, Jun 16, 2009
    #18
  19. Qualao

    Qualao Notebook Consultant

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    Mind if I ask what the error 0 does?
    I am getting reporting error on my hard drives during the raid boot and it also says error 0 for both drives, but I have not seen any problems yet with them.
     
    Qualao, Jun 16, 2009
    #19
  20. Pman

    Pman Company Representative

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    its a problem with the smart on the drives it normally indicates a hdd on its way out, how long have u been seeing the error?
     
    Pman, Jun 16, 2009
    #20
  21. Qualao

    Qualao Notebook Consultant

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    Honestly, for about a year now.
    It showed error 0 for both drives on the raid boot screen, but never had a problem with it, so I didn't do anything about it.
    I figured it was just a reporting error.
     
    Qualao, Jun 16, 2009
    #21
  22. The_Moo™

    The_Moo™ Here we go again.....

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    i know some one with a m9750 that has had 3 errors with his raid and has had to reformat a couple of times
     
    The_Moo™, Jun 16, 2009
    #22
  23. sleey0

    sleey0 R.I.P. AW Side Topics

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    Good to hear a + AW experience once in a while.
     
    sleey0, Jun 16, 2009
    #23
  24. arcade16

    arcade16 Notebook Consultant

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    To put it bluntly, a band-aid on a gaping flesh-wound :rolleyes:
     
    arcade16, Jun 16, 2009
    #24
  25. Rob41

    Rob41 Team Pirate Control

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    He's obviously describing the GPU on his mac! :rolleyes: :p :D
     
    Rob41, Jun 16, 2009
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  26. lupin506

    lupin506 Notebook Enthusiast

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    Nice to have that feedback! :)
     
    lupin506, Jun 18, 2009
    #26
  27. Rob41

    Rob41 Team Pirate Control

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    We sometimes take the good things for granted.
     
    Rob41, Jun 18, 2009
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  28. Pman

    Pman Company Representative

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    indeed we can

    Good news, the hard drive arrived yesterday

    Thank you AW :)
     
    Pman, Jun 19, 2009
    #28
  29. AtolSammeek

    AtolSammeek Tokay Gecko

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    Hay Pmanuk You been lucky. Some people had issues from day one. For me it been 2 years of problems.
     
    AtolSammeek, Jun 19, 2009
    #29